CUSTOMER RELATIONS SPECIALIST

Mullinax Ford•Apopka, FL

10h

About The Position

If you have amazing customer service and want to work at an amazing company, then keep reading! Mullinax Automotive Since we opened our first dealership in 1970, we've steadily grown to one of the nation’s best dealerships, regardless of brand! Over the past few years, we've continued to build our loyal customer base, which speaks to how enthusiastic we are for the future! Today, there are 12 Mullinax Ford, Hyundai, Genesis, Buick, GMC, Cadillac dealerships located in Washington, Florida, and Alabama. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers! We are seeking an enthusiastic, reliable, and confident team member to join our multi-store enterprise. The prime candidate will be organized, have a positive attitude, and focused on great customer service. In this role, you will be assisting the Quick Lane department with administrative duties as well as interacting with and satisfying the most important element of our company, the customers. Schedule: Monday thru Friday – hours discussed during interview

Requirements

Must be at least 18 years old
Excellent customer service skills
Excellent written, verbal and interpersonal communication skills
Comfortable and experienced in handling phone communication, both outbound and inbound
Strong time management skills
Strong problem-solving abilities
Ability to multitask and work in a fast-paced environment
Strong team player skill set
Proficiency with computer systems, MS Office (Word, Excel, and Outlook), internet browsers, email functions and ability to learn new software
High school diploma or equivalent
Valid Driver’s license with an acceptable motor vehicle driving record according to dealership guidelines
Must be able to pass background screening and drug test

Responsibilities

Provide outstanding customer service through phone communications, including making and receiving outgoing and incoming calls
Address and resolve customer concerns promptly and effectively
Communicate customer feedback and issues to management
Utilize computer system and maintain accurate records, with proficiency in Microsoft Excel and spreadsheets
Provide administrative support to management and other departments as needed
Any other duties as assigned by supervisor