Customer Relation Specialist

BrandSource • Lima, OH

3d • Onsite

About The Position

Big Sandy Superstore is seeking a Customer Relations Specialist to join their team. This role is crucial to the company's success by ensuring customers have an exceptional experience. The primary focus is on assisting customers with warranty issues, product concerns, and order processing to guarantee satisfaction with their purchases and the organization. This position is full-time and regular.

Requirements

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills
• High school diploma or equivalent combination of education and experience

Nice To Haves

• Previous clerical experience preferred

Responsibilities

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Benefits

• Employee Stock Ownership Program
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Stock options plan
• Vision insurance
• Wellness resources
• Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
• Affordable dental insurance with NO waiting period.
• Quality vision coverage for very little cost.
• $10,000 Life Insurance Policy paid in full by the company.
• 401K Plan - All administrative fees are paid by the company.
• ESOP - Employee Stock Ownership Program
• Competitive paid time off policies.
• Generous employee discount on ALL merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED