CSC Customer Referral Specialist-1

Huntington National Bank•Tupelo, MS

37d•Onsite

About The Position

This role is only open for our current contractors to apply for contractor conversion. The CSC Customer Referral Specialist provides "Simply the Best" customer service at all times. This high volume sales and service position will allow you to engage your customer service skills by delivering prompt and accurate answers, while cross-selling additional products to telephone banking customers.

Requirements

Minimum of 1 year of customer service experience required
High School Diploma or GED
Ability to demonstrate professional verbal communication skills
Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material
Will be responsible for resolving customer complaints and disputes in a timely and professional manner
Ability to use a headset and to sit for long periods of time
Experience with Microsoft Office applications and the Internet
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Previous and/or proven cross-selling experience preferred, but will consider colleagues with proven accountability and discipline

Responsibilities

Provide outstanding service to and builds relationships with over 100 customers every day
Cross-Sell additional products to customers including: Savings, Money Market, Credit Card, Loans and Mortgages
Work individually and as a team to meet and exceed established goals, i.e. call handle time goals, availability goals, customer service performance goals, sales and quality goals
Maintain up to date knowledge on Huntington products, services, technology, and procedures
Provide additional customer support to other specialty lines of business when needed.
Performs other duties as assigned