Customer Quality Systems Specialist
About The Position
The Customer Quality Systems Specialist manages customer quality requests and ensures complete, accurate information is provided in a timely manner. The role provides requested documentation through internal systems and customer portals, maintains the Hawkins TraceGains Gather site, and coordinates and tracks requests submitted through the Quality mailbox. It also maintains corporate statements and manages Kosher and Halal Programs to maintain certifications for Hawkins facilities. The position may perform other related duties as needed. The role requires careful attention to detail and a solid understanding of Quality Systems. It works with subject matter experts and internal stakeholders to prepare and approve customer or regulatory statements and to complete customer requests on time. Travel is not required. Expected compensation is $29–$35 per hour, with eligibility for a 5% bonus.
Requirements
- Bachelor's degree in a scientific discipline or equivalent experience.
- At least three years of experience working in a regulated environment, such as FDA- or USDA-regulated settings.
- Experience working in a customer-facing role.
- Ability to communicate well with all disciplines and levels at facilities and corporate.
- Experience with change control, document control, product and process lifecycle development, and training.
- Demonstrated knowledge of Microsoft Outlook, Word, and Excel.
- Problem-solving, troubleshooting, time-management, and organizational skills.
Nice To Haves
- Preferred knowledge of FDA food regulations and quality system requirements, such as GFSI, HACCP, and GMP.
Responsibilities
- Provide customers with requested documentation through internal systems and customer portals.
- Maintain the Hawkins TraceGains Gather site by providing updated information to customers.
- Coordinate requests from the Quality mailbox and ensure they are processed in a timely manner.
- Track customer requests and follow up with internal stakeholders to ensure timely completion.
- Maintain corporate statements, including conducting regular reviews and creating new statements.
- Collaborate with subject matter experts to prepare and approve statements that meet customer or regulatory needs.
- Manage Kosher and Halal Programs to maintain certifications for Hawkins facilities.
- Perform other miscellaneous related duties as needed.
Benefits
- Medical, dental, vision, life insurance, and LTD/STD benefits for eligible employees and their dependents.
- 401(k) match.
- Employee Stock Purchase Program (ESPP).
- Paid time off.
- Paid holidays.
- 5% bonus eligibility.
