Customer Quality Manager (F/M)

Sartorius • San Francisco, CA

7d

About The Position

We are looking for a Customer Quality Manager for the Customer Quality Team EMEA/Americas. This position is available in Aubagne, but also at our sites in Göttingen and Mohamdia. In this role, you are responsible to manage the global relationship with customers from a quality perspective. Grow with us

Requirements

• Bachelor degree in Science, Engineering or Pharmacy or a long-term professional experience in related fields.
• A minimum of 5+ years progressive Industry experience (desired: pharmaceutical, medical device or biotechnology).
• Master in 8D methodology and FMEA / Risk Analysis, with consideration of all compliance aspects.
• Experience in regulated industries and strong knowledge of Quality Systems practices and related regulations.
• Previous experience in customer related processes (mandatory).
• Ability to construct a strong relationship with all relevant stakeholders (internal and external).
• Strong negotiation and leadership skills.
• High personal initiative and strong ability to motivate self and others.
• Ability to work with multi-cultural teams.
• Excellent communication and presentation skills.
• Fluent in English.

Nice To Haves

• Desired experience with software Quality System management tools.

Responsibilities

• Coordinate the customer complaint process (from the reception of the complaint to its closure).
• Quality communication interface between customer and Sartorius.
• Participate to critical and complex customer complaints according to 8D methodology if required.
• Contribute to the investigation from containment action definition up to effectiveness check and lessons learned; coordinate global and local resources / teams.
• Participate to the escalation process for critical complaints in order to assign appropriate resources and manage communication / coordinate actions internally and with customer.
• Participate on investigations at customer’s site for critical situations and support customer in closing investigations along with the appropriate action plans.
• Be the single point of entry and drive and coordinate all quality related topics: specifications, statements, questionnaires, customer initiatives, etc.
• Facilitate interactions with Key Accounts at local level when required

What This Job Offers

• Job Type: Full-time
• Career Level: Manager