Customer Quality Leader

GE Vernova • Greenville, NC

5d • Remote

About The Position

The Customer Quality Leader (CQL) is an advocate for GE Gas Power customers to ensure that the business understands customers’ priorities and is driving to satisfy their needs. The leader will partner with colleagues assigned to functional Quality (the global thread) to drive Quality improvements that have a positive impact on customer. An experienced agent of cultural change, this leader will be a strong influencer with a track-record of delivery. Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market. This position could be remote or in one of the listed GEV locations.

Requirements

• Bachelor’s degree in engineering or other technical discipline
• Minimum 5 years of operational experience (IE: field service, supply chain, engineering, repairs, customer service, etc.)
• 5 years experience in Oil & Gas, Energy, Automotive or Aerospace industry
• Minimum 3 years in project management or continuous improvement
• Must be legally authorized to work in the USA without sponsorship now or in the future
• Willingness and ability to travel approximately 30% of the time on average (may include seasonal variability)
• Successful candidate will reside in EST / CST zone state
• Fluent in English

Nice To Haves

• Master’s degree (MBA) or other advanced learning or equivalent experience
• Strong customer orientation and willingness to promote customer interests
• Strong, proven previous leadership capabilities; leading teams (directly or indirectly) and driving change
• Proven ability to build relationships and influence stakeholders to become supporters
• Qualified ISO 9001 Lead Auditor
• Proven ability to work efficiently without direct supervision. Self-motivated with demonstrated ability to motivate others to achieve results
• Ability to communicate requirements and facilitate good practice-sharing in a motivating, engaging way
• A procedure mindset and ability to implement procedures and monitor compliance
• Strong analytical and quantitative skills. Familiar with statistics, six-sigma, quality assurance & quality control and other quality concepts
• Committed to process improvement
• Strong oral and written communication skills
• Strong interpersonal and team building skills
• Strong network within Gas Power Services, Parts, Repairs, Global Supply Chain & Engineering would be a distinct advantage
• Black Belt certification and/or a proven education or work history in statistical analysis of complex data and measurement systems
• Significant experience in quality roles and/or continuous improvement

Responsibilities

• Provide strong Quality leadership in support of business goals and objectives
• With the Region leadership team, build a Quality Culture throughout the organization – one where defects are not accepted, created, or passed-on.
• Serve as a change agent in institutionalizing Quality, Lean, and simplification methodologies, to drive effectiveness
• Coordinate cross-functional and operation Non-Conformance Reports (NCRs) completion
• Lead and support Root Cause Analysis including overseeing the implementation and effectiveness of corrective and preventive actions
• Lead a regular operating rhythm around outage planning and customer facing metrics including trend analysis and improvement plans for Services Operations.
• Ensure specific customer Quality issues are captured through Quality Operations tools (NCR, CX surveys, HELP, Cost of Poor Quality, Customer Events) and track function issue resolution
• Own the Quality team’s relationship with specific prioritized customers, by country and/or by product
• Understand our customers’ greatest quality challenges
• Work with operating leaders and teams to create a roadmap of continuous improvement projects and track the implementation and impact on customer facing metrics
• Work collaboratively as a team with other Customer Quality Leaders to share workload and best practices as necessary
• Drive implementation of the Quality Management System, perform Audits, and drive compliance improvement and simplification of the QMS
• Constantly seek, share, and implement best practices

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior