Customer Quality Engineer (Onsite)

RTX • Fairfield, CA

1d • Onsite

About The Position

The Collins Aerospace site in Fairfield, CA has an opening for Principal Customer (Program) Quality Engineer. This position will be key in monitoring Quality and Continuous Improvement activities and in representing the Quality function with our key customers. The role requires an individual capable of working collaboratively with the all functions as part of an Integrated Product Team (IPT) in the value stream. Supporting functional groups to implement process improvements through application of appropriate tools, to drive positive change within the company culture. Resulting in measurable improvements in the customer scorecard. A positive attitude, drive for continuous improvement and ensuring the voice of the customer is represented at all times are essential for this role. Candidates should be confident, self-motivated, work well within a team and have the ability to communicate and work at all levels within the business.

Requirements

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• Experience working in regulated or quality-controlled environments where established standards and procedures guide product or process quality
• Experience supporting or operating within a Quality Management System (QMS), including participation in quality processes, documentation, or compliance activities
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

• Previous aerospace/aviation AS9100 industry experience is desirable
• 3 years of experience of working in Quality Management preferred
• Basic knowledge of business management systems ERP / MRP (SAP), configuration tools etc.
• Previous experience in customer facing Quality role, such as hosting customer visits and audits
• Previous experience negotiating with customers to achieve mutually beneficial outcomes
• The ability to read and understand data reports to analyze opportunities for improvement is preferred
• Ability to work under pressure while maintaining poise and tact in dealing with quality issues
• Proficient in Office 365

Responsibilities

• Promote the Quality culture in the business, through compliance to the QMS, requirements of AS9100 and adherence to Quality Cardinal Rules
• Work closely with Operations to ensure product meets requirements and provide guidance in all matters related to Customer Requirements
• Drive problem resolution through to completion for customer SCAR’s and internal escapes. Ensuring key milestones are met, i.e. Containment, Root Cause Analysis, Mistake Proofing
• Utilizes PPAP core elements (PFMEA, MSA, Process Flow and Control Plans, etc.) to identify risks and propose mitigation solutions
• Participate in contract review, ensuring customer specific requirements are understood and effectively communicate throughout the business
• Maintain reports, databases and assists with the management of the QMS including: customer scorecards, corrective actions, manufacturing dashboards and CPI project tracker, updating weekly and monthly quality reports as required
• Participate in customer calls and coordinate / host 2nd party (customer) visits and site audits
• Understands and communicate the ‘voice of the customer’ (externally and internally) in decisions affecting quality and performance.
• Work with functional groups to help internal customers define and establish quality and process improvements
• Ability to communicate and work at all levels within the business

Benefits

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• Relocation Eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 5,001-10,000 employees