Intel Foundry Senior Customer Quality Engineer

Intel Corporation•Hillsboro, OR

1d•$141,910 - $269,100•Hybrid

About The Position

As a Customer Quality and Reliability Engineer within Intel Foundry, you will take a hands-on leadership role in ensuring that Intel Foundry meets and exceeds industry benchmarks for semiconductor manufacturing quality, reliability, and customer responsiveness. In this role, you will act as a primary advocate for external customers across Intel Foundry partner organizations and Outsourced Semiconductor Assembly and Test (OSAT) services. By spearheading incident and excursion management, facilitating customer audits, driving structured problem-solving, and developing next-generation quality systems, you will directly influence operational excellence and strengthen collaborative relationships with our global customers. Intel Foundry is dedicated to delivering industry-leading, world-class semiconductor manufacturing and advanced packaging solutions to global customers. The Customer Quality Engineering (CQE) team plays a mission-critical role in this vision by safeguarding manufacturing quality and product reliability, driving cross-site continuous improvement, and aligning internal processes with rigorous industry standards. Our team partners closely with customers and internal engineering groups to ensure Intel Foundry is recognized as a trusted, world-class manufacturing partner.

Requirements

Bachelor’s degree in Engineering or a related technical field with 4+ years of hands-on experience in quality, reliability, or semiconductor manufacturing processes; OR Master’s degree in Engineering or a related technical field with 3+ years of hands-on experience in quality, reliability, or semiconductor manufacturing processes; OR PhD in Engineering or a related technical field with 1+ years of hands-on experience in quality, reliability, or semiconductor manufacturing processes.
1+ years of experience in quality and reliability systems, excursion management, and structured problem-solving methodologies (e.g., 8D, root cause analysis).
Proficiency working with quality management standards and audit frameworks (such as ISO9001 and IATF16949).
Technical familiarity with silicon process technology, advanced packaging, or foundry manufacturing environments.
Demonstrated ability to collaborate effectively across global time zones, including regular engagement during Asia workday hours.

Nice To Haves

Comprehensive technical knowledge of silicon technology, IC package technology, assembly process technology, advanced packaging architecture, and semiconductor industry standards.
Direct experience managing quality and reliability interfaces with external customers, foundries, and OSAT partners.
In-depth familiarity with industry manufacturing quality processes, including incoming/outgoing quality assurance (IQA/OQA), Product Change Notifications (PCNs), Manufacturing Baseline Process Specifications (MBPS), and FACR workflows.
Strong analytical problem-solving and negotiation capabilities, with a proven ability to balance customer requirements with internal business and operational priorities.
Excellent communication, presentation, and cross-functional leadership skills in a dynamic, rapidly evolving business environment.

Responsibilities

Serve as the primary customer advocate and technical interface for customer quality inquiries, representing customer interests across Intel Foundry and external OSAT partner organizations to deliver timely, collaborative solutions.
Direct end-to-end incident and excursion management processes for customer materials, driving structured root-cause investigations, material disposition, and preventative corrective actions.
Lead and support structured problem-solving initiatives utilizing rigorous methodologies such as 8D, RMA, and Change Notification Management (PCNs).
Facilitate and support customer quality audits, ensuring comprehensive compliance with international industry standards including ISO9001 and IATF16949.
Drive continuous improvement by designing, deploying, and standardizing next-generation quality management systems, collateral, and structured business processes across foundry and OSAT operations.
Partner with customers and internal stakeholders to track, analyze, and report key performance indicators (KPIs), conducting regular quality reviews to continuously enhance customer satisfaction.
Champion cross-functional collaboration internally to advocate for customer quality requirements and drive service, process, and yield improvements throughout manufacturing, assembly, and test operations.