Customer Quality Engineer_Steering

Bosch Group•Plymouth, MI

1d•Onsite

About The Position

We are Bosch. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry. Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch Reinvent yourself: At Bosch, you will evolve. Discover new directions : At Bosch, you will find your place. Balance your life: At Bosch, your job matches your lifestyle. Celebrate success: At Bosch, we celebrate you. Be yourself: At Bosch, we value values. Shape tomorrow: At Bosch, you change lives.

Requirements

BS/BA Degree.
5+ years of experience in automotive quality and customer communication.
Basic knowledge of Q-mthod and problem solving.
Customer oriented mind set.
Collaboration with production plants FleP and QueP.
Ability to occasionally travel to customer plants and dealers.
Stress resilience.

Nice To Haves

Experience with OEM warranty terms and chargeback process.
Knowledge of TS16949 requirements.
Social competence (persuasiveness/ empathy).
Entrepreneurial mindset & strategic thinking.

Responsibilities

Customer claim (warranty) management.
Customer portal and score card management.
Customer escalation management.
Establishing and maintaining customer relationship.
Warranty data management: plan, monitor, strategy, data basis analysis.
Warranty cost management (EDC): plan, monitor, strategy, target achievement.
Analysis, Containment, Risk assessment, Coune-measure, LL.
Lead customer communication.
Customer oriented and customer satisfaction management.
Collaboration with plant quality, manufacturing, analysis lab and engineering to manage claims.
Report quality status to the stakeholder with transparency.
Q mind (quality to be developed by all) to the other functions.
Support Bosch plant and customers in problem solving through 8D process.
Urgent action at customer plant, dealer to handle quality issues.