Customer Quality Engineer

Advanced Micro Devices, Inc.•Austin, TX

28d•Hybrid

About The Position

At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. THE ROLE: This dynamic, highly visible role drives product Quality & Reliability related data analysis presenting to higher management internally, and external customers to improve customer happiness and build customer confidence. Will collaborate with the Global Operations organization and key business units, engineering leadership, business operations, sales, and end customers. This job requires strong technical capability, a good understanding of server CPU technologies, and highly effective communication skills to debug systems-level issues from firmware level to applications level, working together as a team to resolve them to the satisfaction of our customers. In this role, you will work seamlessly across internal development teams and our customers during critical issue escalations and drive issues to closure in time to meet customer satisfaction. THE PERSON: You thrive in collaborative environments, building strong relationships across teams and with customers. Clear and confident communication-both written and verbal-is your strength. Highly organized and adaptable, you manage multiple priorities under tight deadlines while maintaining professionalism. You influence decisions effectively, solve complex problems with a structured approach, and stay calm and focused in high-visibility, fast-paced situations.

Requirements

Customer facing experience with ability to network, build relationships, and drive effective decision-making across multiple functions and levels within the organization.
Comfortable dealing with customer quality issues that require structured problem solving and effective communication skills.
Experience in product quality, reliability, or product engineering, preferably in semiconductor industry. Board level experience is a huge plus.
Good knowledge of server CPU and embedded architecture, Firmware (e.g., BIOS) settings, boot process, and BMC for hardware monitoring and management.
Data analytics of manufacturing and customer data.
Background with JMP for data analysis and ability to do data modeling/scripting.
Experience with semiconductor manufacturing and test flow, fab, bump, assembly, and test.
Strong understanding of end-to-end system/component/process interactions.
BS/MS/PhD in Electrical Engineering, Physics, Materials Science or similar.

Responsibilities

Customer interface for quality & reliability related items.
Lead multi-functional activities across design, platform, operations, and customer system bring-up and manufacturing to meet product quality and reliability requirements.
Communicate technical results clearly and accurately and drive issues to successful closure.
Prioritize, and balance multiple work streams to tight deadlines.
Influencing Fab and OSAT suppliers to meet product quality requirements including NUDD (New, Outstanding, Different, Difficult) for future technologies.
Meet Customer Quality work per program achievements including customer interactions.
Measure and improve outgoing product quality through product end-of-life.
Maintaining robust Quality Processes & Quality Management Systems.