Customer Quality Engineer

Dover Corporation•Saint Paul, MN

11d•$75,000 - $98,000•Onsite

About The Position

Customer Quality Engineer is responsible for resolving released product quality issues. This role will collaborate across CPC Quality, Product Management, Operations and Engineering to investigate and resolve customer complaints. This individual will work with the Customer Quality Manager to verify customer claims, drive to root cause, identify potential corrective actions, analyze complaint data to highlight trends and make recommendations for continuous improvement projects all within the defined KPIs.

Requirements

Bachelor's degree in engineering or equivalent technical field.
Minimum 3 years' experience in quality, manufacturing, or continuation engineering roles (1 year for master's degree).
Understanding of up-to-date quality theories, methods and approaches, including ISO9001:2015
Experience working with data and statistical analysis software.
Passion for improvement and drive for change to meet customer needs.
Experience with automation assembly processes.
Excellent communication skills.
Experience with problem solving tools.
Experience with Microsoft Office Suite and statistical software.

Responsibilities

Coordinate responses to product quality customer complaints:
Own assigned customer complaint cases.
Issue initial report to customer with investigation plan and seeking any needed additional information.
Prioritize customer complaint cases and trends
Verify product defect claim being made by the customer.
Determine appropriate action for customer complaint processing based upon claim verification
Partner with other functional groups to implement corrective actions as needed.
Maintain all records and documentation of complaint investigations.
Write complaint preliminary and final reports to be sent to the customer
Partner with sales/marketing team to resolve customer inquiries.
Work with customers and CPC cross functional teams to ensure system-wide response to customer needs.
Authors and maintains quality policies for customer quality complaints
Ensures customer quality complaint processes functions effectively and meets KPI goals.
Functional supervision of technicians for processing of customer complaints.
Partners with our supplier quality engineering team to resolve supplier-related issues.
Support of external audits including customer and ISO certification audits.
Develops and improves inspection plans/methods for new or existing processes.
Support efforts to evaluate, manage and improve measured Quality performance throughout CPC.
Keeps current in the field with internal and external education and training.
Adheres to all safety regulations.
Demonstrates support of CPC core values.
Performs other job duties as assigned to meet business needs.

Benefits

Health & Wellness:
Comprehensive Medical, Dental, Vision coverage starting day one for you and your family.
Health Savings Account (HSA) contributions for eligible plans.
Company-paid Long-Term & Short-Term Disability and Life Insurance for added security.
Onsite gym & wellness programs to help stay active and healthy.
Financial Benefits:
401k plan with automatic employer contributions starting on day one, plus profit-sharing to invest in your future.
Referral bonuses - get rewarded for connecting talented friends and family to CPC job openings.
Multiple paid-time off programs, including PTO, company-paid holidays, bereavement leave, and paid volunteer time to support causes you care about.
Paid Parental Leave so you can focus on what matters most.
Wellness support, including access to in-person and online advisors for mental, financial, and overall well-being.
Mentorship, hands-on training, and career development opportunities to help you reach your full potential.
Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees.
A Co-Op and intern program in partnership with several universities for hands-on industry experience.
Recognition programs that celebrate your contributions, from employee loyalty awards to peer-to-peer recognition.