Customer Quality Engineer

O-I•Western Region, CA

1d•$115,000 - $145,000

About The Position

As a Customer Quality Engineer for O-I you will investigate quality related issues with the customer, sales, and manufacturing plants to resolve problems in the most efficient manner, keeping the interest of the company and the customer in mind. The Customer Quality Engineer will: Attend all quality product claims of our customers according to the established procedure. Provide a pro-active service in order to anticipate customer needs. Assist and give technical support in test runs, first runs in plants and with the customer on filling lines. Providing a pro-active service to link the external customer and the manufacturing plant in order to interchange experiences and share relevant information as needed. Detect areas of opportunity to improve the glass container functionality on the customer’s line and at the manufacturing plants as well. Monitor re-select/repack crews and oversee their work when necessary. Enter and maintain information up to date in SAP. Develop activities assigned by immediate supervisor in order to comply with the directives of the Quality Committee. Provide information in coordination with the sales team to allow good communication between the customer and the other areas of the organization. Comply with the ISO 9001 standard. Observe competitors’ bottles, cartons, and palletizing for ideas to improve our packaging.

Requirements

Knowledge in quality specifications for glass containers, sampling methods, and filling process.
Skills with laboratory instruments used for physical tests of glass containers.
The ability to audit inventories and monitor quality held inventory.
Experience maintaining an exceptional service with internal and external customers.
Diagnostic skills in field performance problems.
Good and positive attitude with a customer service mentality, while defending the company’s best interest and the customer’s legitimate requirements.
Bachelor's Degree in Engineering Required
3+ years’ experience in a glass manufacturing highly preferred
Willingness and availability to travel
Good public relations / customer service skills.
Bilingual Spanish/English preferred
Significant travel required - overnight travel to customer sites, plants around the USA, Canada and Mexico and/or outside offices.
Weekend and/or evening work may be required.

Responsibilities

Attend all quality product claims of our customers according to the established procedure.
Provide a pro-active service in order to anticipate customer needs.
Assist and give technical support in test runs, first runs in plants and with the customer on filling lines.
Providing a pro-active service to link the external customer and the manufacturing plant in order to interchange experiences and share relevant information as needed.
Detect areas of opportunity to improve the glass container functionality on the customer’s line and at the manufacturing plants as well.
Monitor re-select/repack crews and oversee their work when necessary.
Enter and maintain information up to date in SAP.
Develop activities assigned by immediate supervisor in order to comply with the directives of the Quality Committee.
Provide information in coordination with the sales team to allow good communication between the customer and the other areas of the organization.
Comply with the ISO 9001 standard.
Observe competitors’ bottles, cartons, and palletizing for ideas to improve our packaging.