Customer Quality Data Analyst

Boeing • North Charleston, SC

5d • $117,300 - $158,700 • Onsite

About The Position

Boeing Commercial Airplanes (BCA) is hiring a Customer Quality Data Analyst to help support the team in North Charleston, South Carolina on 1st Shift. We are committed to providing our team equal opportunity for growth in a stable work environment. We encourage every teammate to feel empowered to bring their best through creativity, innovation, and diversity, as this drives a positive culture through transparency, safety, quality, and respect. Above all, employees will be provided the opportunity to seek, speak, and listen within the organization, and they are encouraged to share externally with each Boeing customer to build balanced work relationships.

Requirements

• 5+ years of experience working Aerospace, Fabrication and/or Manufacturing
• 5+ years of experience in analyzing and presenting data
• 5+ years of experience working with manufacturing, fabrication, or assembly processes and procedures
• 5+ years of experience in SQL, Cognos, PowerBi, Tableau, or other visualization tools
• 5+ years of experience in advanced excel skills (Pivot tables, Charts, etc.)
• 5+ years of experience with Microsoft Excel and VBA Macro

Nice To Haves

• 5+ years of experience in Quality

Responsibilities

• Leads Quality reviews of regulatory, program, and customer requirements ensuring early quality involvement in process and program developments
• Engage and lead stakeholders to ensure a positive customer experience
• Leads stakeholders in analysis of process data, metrics, models and flows to identify root cause of complex problems and development and implementation of preventive or corrective actions
• Maintains KPI dashboards and metrics files using Cognos and other data analytics tools
• Conducts research, compiles and analyzes performance reports and KPIs to continuously improve process capability
• Lead the identification and execution of improvement activities aimed at enhancing customer experience and increasing efficiency
• Leads multi-function, multi-site groups to develop company directives, policies, processes, procedures and metrics to assure program, customer, regulatory requirements, and working agreements are deployed
• Assists in the development of new standard processes and policies relating to customer experience and presentations
• Works under minimal direction

Benefits

• health insurance
• flexible spending accounts
• health savings accounts
• retirement savings plans
• life and disability insurance programs
• paid time away from work
• unpaid time away from work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed