Customer Project Specialist I

Leviton Manufacturing•St. Petersburg, FL

22h

About The Position

This position focuses on logistic support of customer service projects, including, but not limited to, entering orders, responding to phone calls, participating in the phone queue, providing pricing information and communicating on order status. The Customer Project Specialist I will help assure that the Customer Service organization meets or exceeds the needs of the customer by providing the industry’s best service and support.

Requirements

Microsoft Excel and Microsoft Word.
Presenting information and responding to questions from groups of managers, clients, customers, governmental sources, and the public.
Attention to Detail – Ensure accuracy in work product, documentation, and processes to maintain high standards
Communication – Excellent verbal and written communication skills to effectively interact with coworkers, along with internal and external customers and key stakeholders
Proactivity – Take initiative to address potential issues or concerns before they escalate to ensure smooth operations
Problem-Solver – Strong problem-solving skills to identify issues and develop effective solutions
Teamwork – Ability to work well in a team environment that fosters collaboration and cooperation
High School diploma or general education degree (GED)
Minimum 1 year of customer service experience preferably in a manufacturing environment

Nice To Haves

AA Degree preferred
Telecommunications, Datacom industry, and Made-to-Order experience preferred

Responsibilities

Communicate effectively and professionally with internal and external customers, especially within the phone queue and email while answering customer questions on lead time, pricing and order status.
Accept, enter and resolve customer orders and issues accurately and timely.
Ability to understand all Network Solution products, Standard and Made to Order. Effectively convey product information and Network Solutions policies to customers (E.g., minimum billing, shipping schedules, returns, etc.)
Initiate solutions and corrective actions for customer issues regarding varying topics (E.g., incorrect data entry, late or incorrect product shipment, pricing, etc.).
Help facilitate the establishment of shipping dates that meet customer needs. Obtain and communicate customer delivery expectations and expedite orders that do not meet those needs.
Request engineering support for new item creation, communicate special requirements to manufacturing, and facilitate material substitution.
Handle the logistics of material returns and credit transactions.
Compile data in various reports utilizing Excel Spreadsheets and Word Documents.
Participate in interdepartmental team meetings, provide customer service perspective on new product development, sales and marketing, safety, etc.
Assist team as needed and support the Strategic Account Team to help ensure maximum customer satisfaction.