Customer Project Manager

Bloom Energy • San Jose, CA

1d • Onsite

About The Position

We are scaling faster than any complex hardware company ever and are looking for a Customer Project Manager to join our dynamic, first of its kind organization. This role will report directly to the Head of Program Management and will be based in person at company HQ in San Jose, CA. You are the single point customer project owner from pre-contract to power on for some of the largest and most ambitious energy generation projects on the planet. You are responsible for instituting and managing an end-to-end stage gate process that aligns the customer and all internal Bloom Energy stakeholders to ensure projects happen on time and the customer is delighted with the results. "Power On" is your north star. You don’t just make sure risks are raised early, you make sure the risk gets buy in and closed out quickly with the right owner(s) across the organization. You question requirements when it will increase speed, not block/slowdown the project. Travel: you do what it takes. If boots on the ground are required, you get on a plane and go solve the problem.

Requirements

• High EQ (Emotional Quotient).
• Ability to solve problems from first principles in real-world scenarios.
• Extremely organized.
• Ability to confidently communicate project status and risk mitigation strategies to CEO-level leadership with little notice.
• Disciplined and regular reporting of customer project execution to executive leadership.
• Ability to communicate effectively with technical engineering managers and close commercial contract topics with sales teams.
• Proven track record of getting things done and avoiding organizational politics.
• Prioritize customer and company success.
• 15+ years of project/program management in a technical function, EPC management, or relevant power/hardware/industrial capacity.
• Experience managing large datacenter or power infrastructure projects requiring long-term planning and upstream alignment.
• Demonstrated exceptional execution managing cross-functional teams on extremely tight timelines with limited resources.
• Experience operating in both startup and Fortune 500 environments, ideally within the same company.
• Project Management Professional (PMP) certification.
• Proficiency with scheduling software programs like Microsoft Project.
• Experience with ERP and MRP systems.

Nice To Haves

• Ideally B.S. in Engineering: Chemical, Civil, Electrical or Mechanical Engineering.

Responsibilities

• Serve as the single point customer project owner from pre-contract to power on for large energy generation projects.
• Institute and manage an end-to-end stage gate process to ensure projects are on time and customers are delighted.
• Proactively manage and close out risks with the appropriate owners across the organization.
• Question requirements to increase speed and avoid project slowdowns.
• Travel as needed to solve problems on-site.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior