Customer Project Manager
About The Position
At Roche, we foster a culture where you can be yourself and are embraced for your unique qualities. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. Are you ready to lead the transformation of healthcare delivery by bridging the gap between innovative technology and patient care? As a Customer Project Manager in our Diagnostics Division, you will join a culture built on precision, partnership, and a shared commitment to excellence. Based in the Greater Toronto Area, this field-based role empowers you to lead the seamless integration of complex medical solutions into hospital environments across the region. You will own a diverse portfolio of high-stakes, long-term projects, using your expertise to prevent installation delays and ensure the future of diagnostics through meticulous planning and execution. We value autonomous thinkers who thrive on building deep customer relationships and delivering results that ultimately improve patient lives.
Requirements
- Hold a Bachelor’s degree and a recognized Project Management certification (PMP), or are currently pursuing one.
- Over 7 years of experience working within Diagnostic Healthcare.
- Extensive lab-specific Project Management knowledge and experience.
- High level of self-organization and technical proficiency in project management software and digital tools.
- Superior communication and people management skills.
- Proven ability to work autonomously in a field-based role requiring at least 20% travel.
Nice To Haves
- Bilingualism (English/French) is an asset for this role.
Responsibilities
- Championing our project methodology by providing the frameworks and tools necessary to secure top-quality results and reinforce our market-leading reputation.
- Bridging the gap between the customer, the contract, and the physical implementation, leading every initiative to successful completion.
- Aligning business practices across all involved areas by promoting and sharing a consistent project management methodology.
- Driving continuous improvement momentum within the Project Management Office to keep our processes at the cutting edge.
- Reporting on the entire implementation portfolio, delivering critical status updates on timelines, milestones, and project phases from initiation to closure.
- Developing tailored communication tools that meet the unique requirements of both internal teams and external stakeholders.
- Empowering fellow managers by sharing essential project plans, schedules, and accountability tools for smaller-scale executions.
- Utilizing performance management and capacity planning tools to provide the data foundation for our strategic and operational decisions.
- Executing all administrative and support tasks essential to the seamless delivery of your projects.
Benefits
- Relocation benefits are not provided for this role
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
