Customer Project Manager, Power Systems

Schneider Electric•Secaucus, NJ

1d•Hybrid

About The Position

This Customer Project Manager, Power Systems position is accountable for managing small - large customer project orders. This includes initiating, planning, executing, controlling and closing of customer projects. The individual in this position confirms customer requirements, which includes drawings, specifications, job site requirements, bill of material alignment with specifications & clarify exceptions. Manages complete job process from order preparation, through manufacturing release, product shipment, post shipment support and financial reconciliation utilizing a base knowledge of Schneider Electric products and their use. This role is a U.S. based position and can work out of one of Schneider Electric’s design hubs, including Secaucus, NJ, Andover, MA; Boston, MA; Nashville, TN; Dallas, TX; or Raleigh, NC. Partners with Field Sales or higher level project management roles to review and validate the project’s purchase order and bill of material, including both technical and commercial elements, becomes lead contact for customer for balance of project order. Validates a project schedule and communicates with the customer to ensure expectations are being met. Direct engagement with the internal manufacturing facilities and third party vendors. Monitor the execution of the customer’s project order, verifying execution of the project through kick-off meetings, communication to all parties and exchange of technical requirements and project plan information. Monitor the performance of the customer’s project through its lifecycle. Key activities include task completion verification, project team monitoring, schedule reporting and issue resolution. Lead the closeout of the customer’s project to include financial reconciliation, verification of job site equipment arrival, installation, start-up, and training support completion through review of internal system information, contact with the customer, and coordination with support services such as field services, after-shipment support, and training functions. Compares/differentiates/propose alternate products with additional customer value. Solves problems with customer interaction that results in positive feedback and improved relationship. Utilizes a base knowledge of Schneider Electric products and their use and demonstrates an understanding of the fundamental knowledge, processes and terminology needed for effective project management.

Requirements

4-year engineering degree in ME/EE/IE, or 4+ years of equivalent experience.
Excellent communication and interpersonal skills.
Ability to multi-task.
Ability to work in a fast-paced environment.
Time management skills.
Good working knowledge of computer operating systems, specifically Windows.
Standard business application software experience to include MS Office, MS Excel and MS Access.
Experience with Low/Medium voltage and power transformation.

Nice To Haves

Industry experience a plus.
CAPM certification a plus.

Responsibilities

Manage small - large customer project orders, including initiating, planning, executing, controlling and closing.
Confirm customer requirements, including drawings, specifications, job site requirements, bill of material alignment with specifications & clarify exceptions.
Manage the complete job process from order preparation, through manufacturing release, product shipment, post shipment support and financial reconciliation.
Partner with Field Sales or higher level project management roles to review and validate the project’s purchase order and bill of material, including both technical and commercial elements.
Become the lead contact for the customer for the balance of the project order.
Validate a project schedule and communicate with the customer to ensure expectations are being met.
Engage directly with internal manufacturing facilities and third-party vendors.
Monitor the execution of the customer’s project order through kick-off meetings, communication to all parties and exchange of technical requirements and project plan information.
Monitor the performance of the customer’s project through its lifecycle, including task completion verification, project team monitoring, schedule reporting and issue resolution.
Lead the closeout of the customer’s project, including financial reconciliation, verification of job site equipment arrival, installation, start-up, and training support completion.
Compare/differentiate/propose alternate products with additional customer value.
Solve problems with customer interaction that results in positive feedback and improved relationship.
Utilize a base knowledge of Schneider Electric products and their use.
Demonstrate an understanding of the fundamental knowledge, processes and terminology needed for effective project management.