Customer Project Manager - Patient Monitoring (Field: Cincinnati, OH)

Philips•Cincinnati, OH

13d•$90,000 - $143,000•Onsite

About The Position

Lead high-impact healthcare technology solution implementations as a Customer Project Manager for our Hospital Patient Monitoring (HPM) business, driving end-to-end delivery of complex solutions while partnering with clinical and technical teams to optimize care delivery, exceed customer expectations, and shape the future of connected healthcare. Your role involves leading end-to-end delivery of HPM implementations, including IT solutions, capital equipment installation, and systems integration, across projects of varying scope and complexity. You will ensure adherence to the statement of work while driving a high-quality customer experience. This includes coordinating and leading cross-functional internal and external clinical, technical, and sales teams in partnership with hospital stakeholders to ensure aligned execution and strong team performance, motivating teams to deliver against timelines, quality standards, and project objectives. You will develop and execute comprehensive project plans using the Philips Project Management Methodology, including work breakdown structure (WBS), communication coordination, risk management, change management, stakeholder analysis, and resource management plans, while continuously monitoring progress and providing clear and timely status updates. Ensuring site readiness and proactively managing timelines, risks, and dependencies to maintain project momentum and prevent delays is crucial, as is driving issue resolution and decision-making to keep projects on track. Effective communication with all stakeholders and third-party vendors through structured updates and governance rhythms is essential, along with managing key business metrics such as inventory planning, project cycle time, forecast accuracy, revenue recognition, and customer satisfaction.

Requirements

5+ years of experience in direct project management, IT integration/implementation, or related skills in effectively managing customer relationships in a healthcare service delivery environment.
Active Project Management Professional (PMP) certification through the Project Management Institute (PMI) (or required to obtain within 18 months from beginning of employment).
Bachelor's degree in project management, information technology, computer science, clinical, or other related field of study or equivalent combination of education and above listed experience.
Strong, influential leadership who effectively engages and aligns diverse project resources and stakeholders.
Exceptional interpersonal, organizational, and communication (written and verbal) skills.
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field position.
Travel for business. Approximately 75% travel across the specified geography is required.
The average driving time is 1-4 hours daily.
Occasional overnight stays and travel by air and/or train may be required.
Further support across the zone is required, and occasional national travel may be required.
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements and comply with vendor credentialing.
Work flexible hours (based on business needs).
Wear all required personal protective equipment.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
For this position, you must reside in or within commuting distance to Cincinnati, OH.

Nice To Haves

Experience with hospital patient monitoring equipment and solutions preferred.

Responsibilities

Lead end-to-end delivery of HPM implementations, including IT solutions, capital equipment installation, and systems integration, across projects of varying scope and complexity.
Ensure adherence to the statement of work while driving a high-quality customer experience.
Coordinate and lead cross-functional internal and external clinical, technical, and sales teams in partnership with hospital stakeholders to ensure aligned execution and strong team performance.
Motivate teams to deliver against timelines, quality standards, and project objectives.
Develop and execute comprehensive project plans using the Philips Project Management Methodology, including work breakdown structure (WBS), communication coordination, risk management, change management, stakeholder analysis, and resource management plans.
Continuously monitor progress and provide clear and timely status updates.
Ensure site readiness and proactively manage timelines, risks, and dependencies to maintain project momentum and prevent delays.
Drive issue resolution and decision-making to keep projects on track.
Communicate effectively with all stakeholders and third-party vendors through structured updates and governance rhythms.
Manage key business metrics such as inventory planning, project cycle time, forecast accuracy, revenue recognition, and customer satisfaction.