Customer Project Manager, Hyperscale

Equinix•Toronto, ON

1d•$118,000 - $176,000•Onsite

About The Position

This is a high-visibility role at the heart of Equinix’s most strategic growth engine. As a Hyperscale Customer Project Manager, you will own the end-to-end delivery of large, complex deployments for our most important global customers — spanning multiple sites, regions, and internal teams. You will operate with significant autonomy, engage at executive level with customers and internal leadership. This is an opportunity to shape how Equinix delivers at hyperscale — and to build a career at the intersection of infrastructure, cloud, and AI.

Requirements

Demonstrable experience managing large, complex customer-facing projects in a technology or infrastructure environment
Proven ability to operate with minimal supervision, exercise sound independent judgement, and own delivery outcomes end to end
Experience engaging and communicating at executive level with enterprise or hyperscale customers
Strong understanding of data centre environments, colocation products, or large-scale infrastructure deployments
Excellent written and verbal communication skills
Highly organised with strong attention to detail, execution discipline, and the ability to manage multiple concurrent workstreams

Nice To Haves

Previous experience in a hyperscale, xScale, or cloud campus deployment context
Familiarity with project management tools such as Smartsheet, Tableau, or equivalent platforms
Formal project management qualification (PMP, PRINCE2, or equivalent)
Experience with order management, book-to-bill processes, or service delivery operations

Responsibilities

Lead large-scale, cross-functional, multi-site, and cross-regional customer deployments from initiation through to closure
Own and actively manage comprehensive project schedules, deployment plans, and end-to-end lifecycle milestones
Identify, manage, and mitigate delivery risks, dependencies, and in-flight changes, communicating impact clearly to customers and internal stakeholders
Proactively surface timeline risks early and drive resolution with urgency and rigour
Serve as the primary customer interface throughout deployments, maintaining an executive-level presence and trusted-advisor relationship
Lead regular governance meetings with customers and internal partners, covering progress, risks, decisions, and milestone tracking
Deliver clear, timely, and professional communications — updates, issue notices, and project close-out documentation
Build strong, lasting relationships with customer stakeholders and cross-functional internal teams
Independently manage standard and mid-level escalations; partner with senior management on complex issues
Drive resolution with professionalism and persistence, holding internal teams accountable for commitments and outcomes
Coordinate effectively across sales, operations, design, construction, and external vendors to align delivery efforts
Facilitate clear, consistent communication across all delivery teams and remove blockers proactively
Capture and apply lessons learned through customer and internal debriefs to improve future deployments
Contribute to process improvements and best practice development within the global CSD organisation