Customer Project Coordinator

Avista Corporation • Spokane, WA

7d • Onsite

About The Position

As a member of the Customer Project Coordinator Family, your role is to promptly respond to customer inquiries, feedback, and resolve customer issues with the goal of satisfying the customer and enhancing the opinion of the company, while still maintaining the company’s interest. This role provides assistance in promoting the safe and reliable use of energy, through planning and installation of either natural gas or electric service. This is completed through the complex electrical design and coordination of line and main extensions or rebuild of existing facilities in order to meet or exceed our customer’s expectations. There are several levels within the CPC job family, progression is based on performance, operational needs and scope complexity.

Requirements

• CPC I: High School diploma, GED, or Journeyman card required.
• Zero to two years of direct work experience directly related to GIS, planning, and/or designing construction of natural gas facilities with an emphasis in customer service is preferred.
• Strong customer service skills.
• Demonstrated skills in cooperating in a team environment, negotiation, problem solving, construction management, and excellent communication skills.
• Basic computer skills.
• Ability to learn computer applications for construction design.
• Ability to interpret and explain complex business processes and concepts.
• Strong working knowledge of key operation business process and core applications desired.
• Valid driver's license.
• Must be able to travel to job sites throughout Avista service territory.
• CPC II: All of the above qualifications.
• College Level Degree, Journeyman Card or equivalent education and experience.
• Three+ years work experience directly related to planning and designing of electric facilities with an emphasis in customer service.

Nice To Haves

• Other combinations of education/experience may be considered.

Responsibilities

• Promptly responds to customer inquiries, feedback, and resolves customer issues.
• Provides assistance in promoting the safe and reliable use of energy through planning and installation of natural gas or electric service.
• Completes complex electrical design and coordination of line and main extensions or rebuild of existing facilities.

Benefits

• Affordable healthcare options including medical, dental, and vision coverage
• Retirement benefits with an enhanced 401(k) match
• Incentive programs rewarding performance and contributions
• Competitive paid time off including holidays, personal days, and vacation
• Life and disability insurance for added peace of mind
• Wellness resources supporting mental and physical health
• Education and development support including tuition assistance
• Community giving programs encouraging employee engagement and impact
• Other optional benefits from Legal insurance, Pet insurance, and more (Eligibility subject to Bargaining Unit affiliation)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED