Customer Program Specialist
About The Position
The Customer Program Specialist is responsible for leading customer experience program execution, process coordination, operational governance, and cross-functional alignment for complex Smart Energy programs. The role supports delivery of customer-facing and internal program outcomes by coordinating stakeholders, managing program documentation, tracking actions and risks, supporting financial and procurement processes, and ensuring customer experience activities are executed with discipline and accountability. This role operates within large, multi-stakeholder customer programs where schedule performance, financial control, customer communication, procurement coordination, and issue resolution are critical to successful delivery. The Lead CX Program Management Specialist works across project management, field operations, logistics, finance, sourcing, customer care, vendors, and customer stakeholders to maintain execution discipline and improve the end-to-end customer experience.
Requirements
- Experience in customer experience program execution
- Experience in process coordination
- Experience in operational governance
- Experience in cross-functional alignment
- Experience with complex Smart Energy programs
- Experience supporting delivery of customer-facing and internal program outcomes
- Experience coordinating stakeholders
- Experience managing program documentation
- Experience tracking actions and risks
- Experience supporting financial and procurement processes
- Experience ensuring customer experience activities are executed with discipline and accountability
- Experience working in large, multi-stakeholder customer programs
- Experience with schedule performance
- Experience with financial control
- Experience with customer communication
- Experience with procurement coordination
- Experience with issue resolution
- Experience working across project management, field operations, logistics, finance, sourcing, customer care, vendors, and customer stakeholders
Responsibilities
- Leading customer experience program execution
- Process coordination
- Operational governance
- Cross-functional alignment for complex Smart Energy programs
- Supporting delivery of customer-facing and internal program outcomes
- Coordinating stakeholders
- Managing program documentation
- Tracking actions and risks
- Supporting financial and procurement processes
- Ensuring customer experience activities are executed with discipline and accountability
- Maintaining execution discipline
- Improving the end-to-end customer experience
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
