Customer Program Specialist II

QUANTUM GLOBAL TECHNOLOGIES, LLC•Town of Milton, NY

11d

About The Position

The Customer Program Specialist II provides mid‑level support for managing customer programs, coordinating order requirements, maintaining program data, and ensuring timely communication across internal teams and customers. This role handles more complex inquiries, monitors program performance, and supports issue resolution to ensure successful execution of customer commitments. The Specialist II contributes to process improvements and may assist in guiding junior team members.

Requirements

2–4 years of experience in customer service, program coordination, order management, or related roles.
Strong understanding of customer communication practices and program workflows.
Proficiency with CRM/ERP systems and standard office software.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Effective communication and problem‑solving abilities, with comfort handling moderately complex issues.
High school diploma or equivalent.

Nice To Haves

Experience working in a manufacturing, industrial, aerospace, or technical environment.
Knowledge of basic project coordination, reporting, or performance tracking.
Prior involvement in continuous improvement or workflow optimization initiatives.
Associate or bachelor's degree in Business, Supply Chain, Communications, or a related field.
Certifications or coursework in customer service, program management, or project coordination.

Responsibilities

Coordinate customer program activities, ensuring accuracy of orders, schedules, requirements, and documentation.
Communicate status updates, timelines, risks, and changes to customers and internal stakeholders.
Review program data for accuracy, perform updates in CRM/ERP systems, and maintain program records.
Identify delays, discrepancies, or risks and collaborate with cross‑functional teams to resolve issues.
Support customer review meetings by preparing reports, summaries, and follow‑up actions.
Respond to customer inquiries related to order status, requirements, or changes; manage escalations where appropriate.
Analyze program trends, recurring issues, or performance gaps and recommend improvements.
Contribute to SOP development, process updates, and documentation improvements.
Assist in onboarding or mentoring Customer Program Specialist I team members.
Collaborate with operations, supply chain, planning, and customer service to ensure alignment and timely delivery.