Customer Product Support

MBRP Ltd•Huntsville, ON

8d•CA$0 - CA$21•Onsite

About The Position

MBRP Ltd. is a fast-growing manufacturer & distributor of performance exhaust systems for the automotive and powersports industries. Located in the heart of Muskoka, MBRP has always been an employer of choice. We are seeking a motivated Customer Product Support Representative to join our Customer Product Support team. The ideal candidate will have excellent communication and problem-solving skills, a customer-focused attitude, and the ability to work efficiently in a fast-paced environment while maintaining high standards of professionalism and service. Role Summary: The Customer Sales and Product Support (Also known as CPS) helps customers identify the correct product for their application, securing sales where possible, responding to inquiries, questions, and complaints. They are the customer-facing department of MBRP; giving customers information about products, taking orders and processing returns.

Requirements

Organized and self-motivated
Can problem solve
Have 2-3 years experience assisting customers
Recognize new sales opportunities from inbound calls and assist customer, i.e. closing the sale
Have experience in an Automotive or Powersports environment
Positive, energetic with a “can-do” attitude
Enjoy helping challenging customers find success with their aftermarket experience
Proficient in MS office, EDI, Shopify, Direct Messaging
Determined to make sure every one of our customers have a 5 “wow” experience!
Experience dealing with difficult customers – problem resolution/complaint resolution
Flexible with hours/schedule

Responsibilities

Provide customer guidance for product information, technical information and application, installation support, troubleshooting fit or performance through phone calls, emails, Live chat, Messenger, SMS.
Enter sales orders from customers sent in through the website, e mail, fax and walk ins.
Use Design and Sales teams as a resource to determine solutions as required, and enhance quality of product
Assist dealers/distributors with stock checks, order status updates, other support as requested
Resolve customer concerns and complete warranty claims in a timely manner and process to the satisfaction of both the customer and MBRP.
Assign RMAs for appropriate circumstances and follow through to completion
Support to various departments based on needs for special projects like Authorized Dealer Program, continuous lean improvement projects, sponsorship support, logistics, etc.
Provide sales support at trade shows and events as required
Work in compliance with the provisions of the Occupational Health & Safety Act and regulations
Use or wear the equipment, protective devices or clothing that MBRP requires to be used or worn
Report to your Supervisor the absence or defect in any equipment or protective device of which you are aware, and which may endanger yourself or another worker
Report to your Supervisor any contravention of the Occupational Health & Safety Act and regulations or the existence of any hazard you observe
Comply with MBRP Policies and Procedures that apply
Report to Customer & Product Support Manager