Customer Performance Manager

GE Vernova•Schenectady, NY

11d

About The Position

Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Requirements

For roles outside of the USA- This role requires advanced experience in the Services & Contract Performance Management (CPM). Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Nice To Haves

Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
Established project management skills.

Responsibilities

All contract performance related activities , typically tied to a customer site.
Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests.
Assure timely resolution of issues and keep the customer advised of the progress of the project, and negotiate changes and variations and solutions to any issue arising.
Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision
Provide support to manager and senior contracts personnel on assigned contracts
Function as the liaison for the customer on contract matters
Developing in-depth knowledge of a technical discipline.
Uses prior experience and acquired technical expertise to execute policy/strategy.
In-depth understanding of key business drivers; uses this understanding to accomplish own work.
In-depth understanding of how work of own team integrates with other teams and contributes to the area.
Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance.
Uses prior experience and on-the-job training to solve straightforward tasks.
Has access to technical skills and analytic thinking required to solve problems.
May use multiple internal sources outside of own team to arrive at decisions.
Provides informal guidance to new team members

Benefits

medical
dental
vision
prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off