senior product manager, Customer Insights & Performance

Starbucks Coffee Company•Seattle, WA

10d•Onsite

About The Position

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. The Customer Insights & Performance team, part of Strategy, Insights & Brand Operations, shapes how Starbucks understands and serves its customers. We transform customer intelligence and performance analytics into actionable recommendations that influence marketing, product development, digital engagement, and the overall customer experience. In this role, you will champion customer understanding across the enterprise and translate insights into actionable recommendations. By enabling cross-functional teams, you’ll ensure every decision reflects the voice of the customer and drives meaningful impact on the Starbucks experience. As a senior product manager, Customer Insights & Performance, you will play a key role in several vital aspects of the business…

Requirements

Bachelor’s degree or equivalent related work experience (or four years US military experience in a related MOS/C); MBA preferred
8+ years of experience in customer insights, consulting, or related roles
Exceptional communication and storytelling skills; able to influence senior stakeholders
Proven ability to lead development of customer strategies from conception to implementation
Strong analytical skills and experience with data visualization tools (e.g., Tableau, Power BI)
Familiarity with customer research methodologies and performance measurement frameworks

Nice To Haves

MBA preferred

Responsibilities

Create a unified view of the customer for leadership through compelling storytelling and synthesis of insights.
Collaborate with marketing, product, and digital teams to ensure customer insights inform planning and execution.
Translate complex data into actionable insights that guide decisions and investments across the business.
Act as the voice of the customer in strategic discussions, shaping priorities and identifying growth opportunities.
Monitor emerging trends and evolving customer needs to recommend actions that enhance the customer experience.

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
You will also have access to backup care and DACA reimbursement.
Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies.
This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.
For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.
For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.