Performance Manager

ASM Research

6h

About The Position

The Performance Manager is responsible for monitoring, analyzing, and optimizing the performance of IT systems and services within the CASTLE-NET program. This role collects and analyzes performance data, identifies trends and issues, and provides actionable insights to improve efficiency and service delivery. Working closely with IT and security teams, the Performance Manager ensures CASTLE-NET IT infrastructure meets or exceeds established performance standards and service level agreements.

Requirements

• Bachelor's degree in IT, Computer Science, Data Analytics, or related field (or equivalent work experience)
• 8+ years of experience in IT systems performance management, performance engineering, or related role
• Deep knowledge of performance analysis principles and methodologies
• Proven expertise with performance monitoring tools (e.g., Splunk, SolarWinds, Dynatrace)
• Strong analytical and problem-solving skills with ability to translate technical findings into business impact
• Excellent communication and presentation skills for diverse audiences (technical and non-technical)
• Demonstrated ability to manage multiple projects and priorities effectively
• Experience developing performance improvement strategies and managing continuous improvement initiatives
• Performance Analysis & Optimization
• SolarWinds & Splunk
• Root Cause Analysis
• Performance Metrics & Dashboard Development
• Data-Driven Decision Making

Nice To Haves

• Certified Performance Analyst (CPA) or ITIL Foundation certification
• Experience with CASTLE-NET IT environment or similar federal IT infrastructure
• Knowledge of cloud-based performance management and monitoring
• Experience with enterprise IT system optimization and capacity planning
• Familiarity with data analytics tools and techniques (Python, R, or SQL)
• Background in federal contracting or government IT operations
• Advanced Analytics
• Capacity Planning
• Federal IT Environment Knowledge
• ITIL Framework
• Cloud Performance Management

Responsibilities

• Monitor and analyze IT system and service performance metrics using tools such as Splunk and SolarWinds
• Identify performance trends, bottlenecks, and opportunities for optimization across multiple systems
• Conduct root cause analysis on performance issues and develop evidence-based improvement strategies
• Collaborate with IT operations and security teams to ensure performance standards align with program objectives
• Develop and maintain performance dashboards and reporting capabilities for leadership and stakeholders
• Recommend and implement system improvements to enhance reliability, availability, and user experience
• Track and report on Key Performance Indicators (KPIs) and Service Level Indicators (SLIs) to management
• Support capacity planning and resource allocation decisions based on performance data analysis

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level