Customer Partner Manager

R1•Warrenton, VA

13d•Remote

About The Position

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

Requirements

Bachelor's - Equivalent experience will be considered in lieu of a degree
Minimum of 5 years of experience, including at least 3 years in a management role
Sitting
Standing
Extended Computer Usage
Walking

Responsibilities

Assist in the relationship management of key client counterparts including continued communication of revenue cycle performance
Support internal efforts to improve KLAS and NPS scores and related activities.
Partner with Service Delivery to deliver to client executives highlighting pertinent updates relating to client needs
Contribute to R1 strategy development as customer expert sharing best practices, optimizing performance, and leading the transformation.
Proactively communicate metric performance and the detailed drivers/risks/barriers behind the data to help drive action plans creation.
Act as a change agent to help establish common goals and create alliances across hospital organization to optimize success.
Proactive identification of projects that will improve operational performance metrics.
Work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified.
Partner with R1 functional leaders on decisions regarding daily operations within assigned hospital(s).
Focus on development, performance, and growth of the Revenue Cycle Team
Other duties and responsibilities as assigned