Customer Order Manager

Signify • Austin, TX

2d • $67,200 - $95,000

About The Position

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. More about the role As a Customer Order Manager, your role will be to manage customer order processes to ensure timely delivery and customer satisfaction. As well as coordinating with cross-functional teams to address issues and improve efficiency & analyze order data to enhance performance and support strategic planning.

Requirements

• Bachelor’s degree in supply chain, Business Administration, or a related field; equivalent years of relevant experience will be considered in lieu of a degree
• 5+ years of experience in order management or supply chain operations, supporting complex or multi‑component order processes
• Hands-on ERP/MRP experience (SAP/S4HANA preferred, but experience with any major ERP accepted)
• Proven experience leading, coaching, or developing team members or serving as a senior go‑to resource within an operations environment.
• Strong communication skills with the ability to explain complex order issues to customers and cross‑functional teams.
• Must be legally authorized to work in the United States without current or future company sponsorship needs.

Nice To Haves

• Project coordination or project management experience preferred (PMP not required).
• Familiarity with continuous improvement methods (Lean, Six Sigma, or structured problem‑solving) is a plus.
• Supply Chain certifications (e.g., APICS CSCP) are a plus and support success in the role

Responsibilities

• Lead, coach, and develop a four‑person Order Management team, ensuring strong performance, cross‑training, and consistent execution of order processes.
• Oversee end‑to‑end order accuracy and coordination — including validation, pricing, scheduling, and delivery alignment across SAP/ERP systems.
• Drive continuous improvement and standardization of order management workflows to increase efficiency, accuracy, and customer satisfaction.
• Partner cross‑functionally with Sales, Supply Chain, Finance, and Quality to resolve constraints, support large project‑based orders, and reinforce smooth order-to-delivery execution.
• Engage directly with customers and sales teams to clarify complex orders, troubleshoot issues, and communicate requirements clearly in both written and verbal forms.
• Champion digital tools and data accuracy (SAP/S4HANA, sales order tools, pricing corrections, BOM-related adjustments), supporting process maturity and adoption across the team.

Benefits

• Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts.
• Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level