Customer Order Manager

Signify Netherlands B.V. • Austin, TX

5d • $67,200 - $95,000

About The Position

As a Customer Order Manager, your role will be to manage customer order processes to ensure timely delivery and customer satisfaction. As well as coordinating with cross-functional teams to address issues and improve efficiency & analyze order data to enhance performance and support strategic planning.

Requirements

• Bachelor’s degree in supply chain, Business Administration, or a related field; equivalent years of relevant experience will be considered in lieu of a degree
• 5+ years of experience in order management or supply chain operations, supporting complex or multi‑component order processes
• Hands-on ERP/MRP experience (SAP/S4HANA preferred, but experience with any major ERP accepted)
• Proven experience leading, coaching, or developing team members or serving as a senior go‑to resource within an operations environment.
• Strong communication skills with the ability to explain complex order issues to customers and cross‑functional teams.
• Must be legally authorized to work in the United States without current or future company sponsorship needs.

Nice To Haves

• Project coordination or project management experience preferred (PMP not required).
• Familiarity with continuous improvement methods (Lean, Six Sigma, or structured problem‑solving) is a plus.
• Supply Chain certifications (e.g., APICS CSCP) are a plus and support success in the role

Responsibilities

• Lead, coach, and develop a four‑person Order Management team, ensuring strong performance, cross‑training, and consistent execution of order processes.
• Oversee end‑to‑end order accuracy and coordination — including validation, pricing, scheduling, and delivery alignment across SAP/ERP systems.
• Drive continuous improvement and standardization of order management workflows to increase efficiency, accuracy, and customer satisfaction.
• Partner cross‑functionally with Sales, Supply Chain, Finance, and Quality to resolve constraints, support large project‑based orders, and reinforce smooth order-to-delivery execution.
• Engage directly with customers and sales teams to clarify complex orders, troubleshoot issues, and communicate requirements clearly in both written and verbal forms.
• Champion digital tools and data accuracy (SAP/S4HANA, sales order tools, pricing corrections, BOM-related adjustments), supporting process maturity and adoption across the team.

Benefits

• Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts.
• Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level