Order Manager

Consolidus LLC•Akron, OH

just now

About The Position

As an Order Management Specialist, you will play a vital role in ensuring seamless management of customer orders. Your responsibilities will include managing all aspects of an order, with a focus on maintaining our high standards of professional email and phone communication with customers and suppliers. Your administrative expertise will be pivotal in serving as a liaison between both our customers and suppliers, managing the lifecycle of each order.

Requirements

Order Management Excellence

Responsibilities

Responsible for overseeing all aspects of order management, including (but not limited to) ensuring orders from suppliers are delivered to our customers correctly and in the most fast and efficient manner, managing an assigned portfolio in our proprietary software, and maintaining professional communication via email and phone conversations.
Oversee the complete lifecycle of orders, ensuring they are managed properly, accurately, and punctually.
Utilize our proprietary software to manage and track orders efficiently.
Take ownership of your assigned portfolio of orders, making informed decisions to ensure customer satisfaction.
Collaborate with our graphics team as necessary for special orders, prioritizing rush requests while minimizing additional costs.
Communicate with vendors to minimize rush fees and extra expenses, optimizing cost-effectiveness
Proactively assess and strategize areas of order management to help facilitate scalability and redundancy.
Serve as a thought leader by identifying opportunities for process improvement and efficiency enhancements.
Establish and communicate performance standards to uphold operational excellence.
Verify the accuracy of order acknowledgments received from suppliers, updating the costs in our system accordingly.
Collaborate with the Content team to ensure pricing discrepancies are reported for system updates.
Identify areas of potential financial loss, such as unnecessary fees, alternative shipping methods, pricing discrepancies, and quantity inaccuracies.
Discuss strategies to help mitigate losses and improve cost efficiency across the order management process along with the order management team.