Customer Order Manager

Magic Tilt Trailers Inc•Clearwater, FL

10d•$62,000 - $72,000•Onsite

About The Position

The Customer Order Manager is responsible for managing the complete customer order lifecycle. This role serves as a liaison between customers, dealers, Sales, Engineering, Production, Purchasing, and Logistics to ensure orders are processed accurately, built on schedule, and delivered on time. The Customer Order Manager is responsible for maintaining excellent customer communication while balancing production capacity, inventory availability, and delivery commitments. This position plays a critical role in ensuring a seamless customer experience and supporting operational efficiency throughout the organization.

Requirements

Bachelor's degree in Business, Supply Chain, Operations, or related field preferred (or equivalent experience).
5+ years of experience in Customer Service, Manufacturing Operations, Production Scheduling, Inside Sales, or Order Management.
Experience working within a manufacturing environment.
ERP system experience (Epicor preferred).
Strong Microsoft Excel skills.
Excellent organizational and time management skills.
Exceptional verbal and written communication skills.
Customer Relationship Management
Production Scheduling
ERP Systems
Capacity Planning
Conflict Resolution
Order Management
Time Management
Attention to Detail
Process Improvement
Team Collaboration
Analytical Thinking
Multi-tasking
Decision Making
Problem Solving
Ability to sit for extended periods.
Frequent computer and telephone use.
Occasional walking through manufacturing facilities.
Ability to lift up to 20 pounds occasionally.

Nice To Haves

Experience in trailer, marine, automotive, or industrial manufacturing.
Project management experience.
CRM experience.

Responsibilities

Serve as the primary point of contact for dealer and/or outside sales representative inquiries.
Respond promptly to product, pricing, availability, and order status requests.
Build and maintain strong relationships with customers.
Resolve customer concerns professionally and escalate issues when necessary.
Ensure exceptional customer satisfaction throughout the ordering process.
Review and process incoming sales orders for accuracy and completeness.
Verify product specifications, options, pricing, and configuration requirements.
Coordinate order changes, cancellations, and revisions.
Maintain accurate customer and order records within the ERP system.
Ensure all required documentation is completed prior to production release.
Coordinate build schedules with Production Planning.
Schedule production based on capacity, material availability, and customer priorities.
Balance customer expectations with manufacturing capabilities.
Monitor production progress and proactively communicate delays.
Adjust schedules when necessary due to engineering changes or supply chain issues.
Coordinate completed orders with Shipping and Logistics.
Coordinate customer pickups and outbound deliveries with Logistic Manager.
Communicate delivery schedules with customers and dealers.
Work closely with Sales, Engineering, Production, Purchasing, Shipping, Warranty, and Accounting to ensure smooth order execution.
Maintain accurate order information within the ERP system.
Monitor backlog and production schedules.
Generate reports related to Open Orders, Order Backlog, and Production Schedule.
Identify process improvement opportunities through data analysis.
Recommend improvements to order processing workflows.
Improve communication between departments.
Reduce order processing errors.