Customer Order Fulfillment Specialist

Stefanini Group•Parma, ID

6d•Hybrid

About The Position

Stefanini Group is hiring a Customer Order Fulfillment Specialist in Parma, ID. This is a HYBRID position requiring 3 days onsite and 2 days remote. The role involves supporting domestic and/or international sales operations through the effective coordination and management of core Order-to-Invoice processes. Key responsibilities include inventory allocation, invoicing, customer master data maintenance, contract compliance, and bookings management. The position requires professional, proactive communication with customers, the sales network, and internal stakeholders to ensure seamless process execution and a high standard of customer satisfaction. The company, Stefanini Group, is a global provider of outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises.

Requirements

Minimum of 4 years of customer service or order management experience.
Experience working in cross-functional/global environments.
Experience with ERP systems (e.g., SAP S/4HANA preferred).
Working knowledge of: Order management.
Working knowledge of: Customer master data.
Working knowledge of: Billing/invoicing processes.
Proficient in: Microsoft Excel (pivot tables, data analysis).
Proficient in: CRM tools (e.g., Salesforce).
Proficient in: Reporting tools (Power BI is a plus).
Proficient in: Service level agreements (SLAs) and KPIs.
Ability to ensure data accuracy and compliance with company policies.
Ability to influence without direct authority.
Ability to work closely with Sales, Supply Chain, Finance, and Logistics.
Excellent verbal and written communication.
Ability to manage difficult customer conversations professionally.
Stakeholder management skills across regions/functions.

Nice To Haves

Bachelor's Degree or some college preferred.

Responsibilities

Manage the full Order-to-Invoice lifecycle for customer orders.
Order initiation and management utilizing evolving company systems (SAP, Salesforce, M3 etc.).
Independently manage assigned accounts (domestic and international seed dealers and direct customers) through direct interaction with the customer and interaction with Sales team members.
Coordination with bookings, confirming orders, and inputting the order data into the ERP system, allocating appropriate see batches, according to the established procedures so the delivery of goods can be completed and delivered complete and on time.
Establish and maintain a good climate of collaboration with internal and external customers and give administrative support and assistance to Sales Managers & Account Managers.
Actively seek solutions when the organization cannot meet customer expectations.
Serve as a focal point for solving order related challenges and situations. This can include working with sales to find suitable substitutions.
Communication with external and internal customers and stakeholders regarding processes, delays, requirements, inventory, shipping, etc.
Actively engaged in the order management process via our internal and external network, customer, inventory, sales, quality, etc.
Evaluate and manage customer complaints using set procedures.
Register claims and complaints.
Provide input and proposals relating to customer complaints and issues.
Occasional visits with customers, Crop Sales Managers, Account Representatives and other internal personnel to ensure customer expectations are met and/or exceeded.
Attend relevant meetings as necessary for the role.