Customer & Operations Support Specialist – North America

Lomography•Brooklyn, NY

10h•Onsite

About The Position

We’re looking for a highly motivated and detail-oriented Customer & Operations Support Specialist to join our Lomography USA office based in Brooklyn. You’ll play a pivotal role in assisting with customers, ensuring seamless day-to-day order processing, and assisting with warehouse communications. You’ll work closely with the rest of the family-sized USA team and with our Online team on a global level. This is a great opportunity for someone passionate about photography, with the ability to connect daily with a global community of like-minded individuals and creatives. ABOUT LOMOGRAPHY Lomography is a globally active organization dedicated to experimental and creative analogue photography. Originally established in 1992 by a group of offbeat students as an arts movement, but fuelled by fiery passion and burning curiosity, the Lomographic Society soon grew into an international venture. Our snapshots are characterized by vibrant colours, surprise effects and pure spontaneity. We have over a million creative members across the world and invite you to let loose, ignite your inspiration and to catapult your shots around the globe through our online platform. Whether you’re a complete novice or a seasoned pro, everyone can harness the photographic power to create something incredible. Don’t think – just shoot!

Requirements

1-2 years of experience in e-commerce, online retail, customer support or a similar role
Proficient in MS Office Suite and Google Suite, especially spreadsheets.
Strong organizational, and multitasking skills.
Excellent communication and interpersonal skills.
Understanding of the importance for excellent customer support
Ability to work independently and collaboratively.
Knowledgeable about film photography and Lomography products
Fluency in English required; additional languages are a plus.

Responsibilities

Handle customer concerns via email, phone, or punctual in-person drop-by to the office
Process orders, pre-orders, returns, exchanges, review transactions and update our internal records accordingly for North America
File case evidences into our internal tools for quality control
Manage day-to-day operations and optimization of the B2B customer support
Coordinate logistics-related topics with the local warehouse
Management & tracking of the in-house product inventory
Generate weekly, monthly, and ad-hoc reports as needed
Punctually support the Marketing & Wholesale team for organizing local events or product showcase