Customer Operations Supervisor

Packsize•Salt Lake City, UT

3d•$40 - $46•Hybrid

About The Position

The Customer Operations Supervisor leads a team responsible for customer support, order processing, and order management. This role ensures daily operations run smoothly, service standards are consistently met, and accurate reporting is maintained. The supervisor provides leadership and coaching to the team, resolves escalated issues, and drives continuous improvement in both customer experience and operational efficiency. Ideal candidates are detail oriented leaders who enjoy mentoring others, optimizing processes, and collaborating across departments to deliver exceptional service and support.

Requirements

Associate’s or Bachelor’s degree in Business, Operations, or related field (or equivalent experience).
3–5 years of customer service/operations experience, with at least 2-3 years in a leadership role.
Strong leadership, coaching, and conflict resolution skills.
Strong organizational, communication, and problem-solving skills.
Excellent communication and interpersonal abilities.
Detail‑oriented with the ability to manage multiple tasks and deadlines.
Ability to analyze data and make informed decisions.
Proficiency with customer service software, CRM systems, and Microsoft Office.

Nice To Haves

Key Competencies Leadership and team development.
Problem-solving and decision-making.
Customer-focused mindset.
Time management and organizational skills.
Adaptability in a fast-paced environment.

Responsibilities

Supervise, coach, and develop a team of customer service representatives.
Monitor daily operations to ensure service levels, response times, and quality standards are met.
Handle escalated customer inquiries and resolve complex issues in a timely, professional manner.
Analyze performance metrics and identify trends to improve processes and customer satisfaction.
Conduct regular team meetings, training sessions, and performance evaluations.
Collaborate with other departments to address customer concerns and improve workflows.
Maintain up-to-date knowledge of company products, services, and policies.
Assist in developing and implementing customer service procedures and best practices.
Ensure compliance with company standards, policies, and regulatory requirements.
Support the manager and contribute to special projects or initiatives as business needs evolve.