Customer Operations Supervisor

Caesars Entertainment•Las Vegas, NV

8d•Onsite

About The Position

Caesars Sportsbook, America’s leading sports book provider is adding a Customer Operations Supervisor to our Payments and Fraud Team at our office in Las Vegas, NV. Reporting to the KYC Manager; you are key to processing new customer applications, handling customer accounts, making account adjustments, handle and securing sensitive customer data (PII), and supporting our sportsbooks and management team. This is an exciting opportunity to join the world’s leading sports betting company.

Requirements

1 + years Customer Support experience
1+ years of experience working in a fast-paced environment
1+ years of experience dealing with private/sensitive customer data
Ability to type 35 words per minute
Ability to multi-task
Work varied shifts, including nights, weekends, and holidays
Good working knowledge of Microsoft Office including Outlook, Word & Excel
Must be able to work independently with minimal supervision
Must be confident in one’s ability to assess situations and make informed decisions
Ability to work through high volume and stressful time periods.
Good interpersonal communication skills
Strong problem-solving skills
Ability to handle a diverse range of activities and effectively prioritize responsibilities

Responsibilities

Generate win/loss statements for customers
Generate deposit/withdrawal statements for customers
Updating customer mobile account addresses/phone numbers/emails
Update documentation on file such as driver’s licenses
Processing KYC documentation
Selfie Sign-Ups
Onfido Submissions
Ontario Reviews
Nevada Paper Applications
Perform account adjustments
Respond to Support emails in a timely manner
Responsible for organization of documents to be scanned.
Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
Other duties as required