Customer Operations Representative
GEODIS Career•Plano, TX
•Onsite
About The Position
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Requirements
- Bachelor's Degree in Supply Chain/Logistics, Business Management, Entrepreneurship, Marketing or related studies preferred
- Previous freight brokerage experience preferred
- Proven demonstration of commitment and work ethic in a school or work setting
- Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
- Committed to executional and outstanding customer service
- Able to persuade, motivate, influence and negotiate with others
- Able to work in a team environment, while also delivering independent results
- Fast-paced and able to multitask in a high-pressure environment
Responsibilities
- Manage the day to day operations of the specific account(s) assigned to you and identify opportunities to improve service and increase business
- Analyze customer inquiries, make informed decisions, and provide quality and timely updates to your customer(s)
- Schedule pickup and delivery appointments based on customer specific needs and priorities
- Work with Carrier Team to ensure that all client shipments are proactively booked and tracked for on time pickup or delivery
- Support pricing and quoting activity with direction and guidance from Account Executive
- Other duties as required and assigned
Benefits
- Fair pay
- Bonus opportunities
- Part-time, full-time, seasonal – days, nights, weekends, and even gig work
- Access to telemedicine from day 1 at no cost
- Healthcare, dental, vision at affordable costs after a short waiting period
- Paid holidays
- Time off
- Short-term disability
- New parent leave
- Safe, clean and healthy work environment
- Opportunities for promotion
- GEODIS Compassion Fund for unexpected catastrophes
- Volunteer opportunities
- Employee Resource Groups
- International lunch participation
- Heritage celebrations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
