Customer Operations Representative

RXO, Inc. • Gainesville, GA

7d

About The Position

The Customer Operations Representative at RXO CORPORATE SOLUTIONS, LLC is responsible for providing exceptional support to our customers, ensuring a smooth and positive experience with our services. This role involves managing customer inquiries, resolving issues, and maintaining accurate customer records.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• 1-3 years of experience in a customer service or operations role, preferably within the logistics or transportation industry.
• Excellent verbal and written communication skills with a professional and empathetic demeanor.
• Strong problem-solving abilities and a keen attention to detail.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask, prioritize effectively, and work in a fast-paced environment.
• Proven ability to work independently and as part of a team.
• Flexibility to work varying shifts, including evenings and weekends, as needed.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate information and solutions.
• Process customer orders, update account information, and handle service requests efficiently.
• Investigate and resolve customer complaints and issues, escalating complex problems to appropriate internal teams when necessary.
• Maintain detailed and accurate records of all customer interactions in the CRM system.
• Collaborate with sales, logistics, and other internal departments to ensure seamless customer service delivery.
• Identify opportunities to improve customer satisfaction and contribute to process enhancements.
• Educate customers on RXO's products, services, and policies.
• Adhere to company policies, procedures, and service level agreements.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree