Customer Operations Rep - Purina (PART-TIME)

Land O'Lakes

1d•Remote

About The Position

The Part-Time Customer Operations Representative (less than 30 hours/week) is dedicated to meeting the requirements and expectations of customers that include Order entry, pricing and product inquiries, product availability and reporting quality concerns. Establish and maintain effective customer relationships with exceptional customer service and best in class telephone skills. Execute best Order Management practices in accordance with our Standard Operating Procedures (SOP). Ensure order life cycle is followed through to completion that is accurate and void of entry and pricing errors. Demonstrates high standards of integrity, business ethics, and personal accountability. Builds solid working relationships with all cross-function business units with diplomacy, and tact to gain alignment satisfying customer requirements and continuous improvement.

Requirements

Professional and pleasant telephone skills
Effective communication skills, both written and verbal
Escalate issues timely for efficient resolution
Always maintain a positive representation of the company
Advanced order management skills
Advanced understanding and knowledge of web order entry processes
Advanced knowledge of contract processes
Advanced knowledge and understanding of promotions, discount structures and pricing
Advanced knowledge and understanding of customer service standard operating procedures (SOP)
Solid knowledge of Sarbanes-Oxley (SOX) compliance
Salesforce: Proficient knowledge of Salesforce from all aspects, including account management, account maintenance, logging calls, building notes and contacts and the ability to record and manage service requests.
High School Diploma/GED
1+ years of comparable Customer Service experience
Proficient skills in Microsoft Office (Excel, Outlook, Word)

Nice To Haves

4-year degree in Business, Communications, Ag or another related field
3+ Years of comparable Customer Service Experience
Intermediate Microsoft Office skills (Excel, Outlook, Word)
JD Edwards E1 ERP
Salesforce experience

Responsibilities

Order entry, pricing and product inquiries, product availability and reporting quality concerns.
Establish and maintain effective customer relationships with exceptional customer service and best in class telephone skills.
Execute best Order Management practices in accordance with our Standard Operating Procedures (SOP).
Ensure order life cycle is followed through to completion that is accurate and void of entry and pricing errors.
Demonstrates high standards of integrity, business ethics, and personal accountability.
Builds solid working relationships with all cross-function business units with diplomacy, and tact to gain alignment satisfying customer requirements and continuous improvement.
Act as the liaison between customers, sales, supply chain and manufacturing.
Own customer accounts and manage all aspects of the customer support process.
Identify trends related to process issues and make recommendations for process improvements.