Customer Operations Manager

Urschel Laboratories, Inc.•Chesterton, IN

5d•Onsite

About The Position

Urschel, a 100% employee-owned company, is seeking a Customer Operations Manager to join our Supply Chain team. Reporting to the Director of Supply Chain, the Customer Operations Manager will oversee all activities related to Customer Service and Global Logistics, ensuring efficient operations, exceptional customer support, regulatory compliance, and continuous improvement throughout the order-to-shipment process. This position is not remote and will be required to report daily to the Corporate Headquarters in Chesterton, Indiana. Urschel employee-owners design and manufacture industrial cutting equipment for food processing and allied industries around the world from our global headquarters located in Chesterton, Indiana, U.S.A. Consumers purchase goods manufactured on Urschel cutting equipment on a daily basis. Advanced manufacturing technologies are utilized at our climate controlled, clean, and environmentally conscious facility.

Requirements

A Bachelor’s degree is required, preferably in Supply Chain, Business, Operations Management, or a related field.
Demonstrated experience evaluating and improving business processes, implementing change, and using data to support decision-making.
Strong leadership, problem-solving, communication, and cross-functional collaboration skills are essential.
Strong computer skills
Ability to manage multiple priorities

Nice To Haves

Some travel may be required.

Responsibilities

Lead Customer Service and Global Logistics operations, ensuring efficient execution and a strong customer experience.
Establish and monitor service levels, KPIs, and operational performance to measure results and ensure accountability.
Drive continuous improvement through process optimization, technology, and automation.
Collaborate cross-functionally to resolve issues, improve order-to-shipment processes, and support evolving business needs.