Customer Operations Manager (41594)
Hertz•St. Louis, MO
•Onsite
About The Position
Join Hertz as a Customer Operations Manager and play a key role in delivering exceptional customer experiences while leading a high-performing team. You'll oversee daily airport operations, coach frontline employees, drive revenue growth, and create a culture of accountability and engagement.
Requirements
- 1-3 years of leadership, customer service, or operations experience.
- Strong communication, problem-solving, and leadership skills.
- Ability to thrive in a fast-paced environment and motivate teams.
- High School Diploma required.
Nice To Haves
- Hospitality, travel, retail, or car rental experience preferred.
Responsibilities
- Lead daily customer and operational activities.
- Coach, develop, and inspire frontline teams.
- Deliver outstanding customer service and resolve escalated concerns.
- Drive sales of value-added products and services.
- Improve productivity, efficiency, and operational performance.
- Support recruiting, training, and employee development.
Benefits
- Company vehicle
- Up to 40% off Hertz rentals
- Medical, Dental & Vision Benefits
- 401(k) with Company Match
- Paid Time Off & Parental Leave
- Tuition Assistance
- Career Growth Opportunities
- Employee Discounts and Perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
