Customer Operations Manager

Nokia•United States,

11h

About The Position

As a Customer Operations Manager at Nokia, your core mission is to Deliver Better Customer experience by Orchestrating Planning & Delivery Operations for Hyperscale Customers, Drive Improved execution planning, Predictability and Fulfilment.

Requirements

15+ years of experience in Supply Chain Management, Order fulfilment
Bachelor's degree or equivalent practical experience
Expertise in Kinaxis, SAP, MS Office tools
Proficiency in Requirement Analysis, Stakeholder management, Process Improvement
Strong communication skills and ability to manage complex relationships

Nice To Haves

Experience with AI Agentic tools
Familiarity with Hyperscale Business and requirement

Responsibilities

Act as OPS SPOC towards Customer team and Customer about order fulfilment and escalations
Performs supply chain Management operations
Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve supply chain design
Contributes to supply chain processes and execution, profitability and efficiency meeting accurate and timely services to customers both in terms of quality and cost efficiency.
Drive Demand Planning S&OP alignment with Sales/ PLM/ Supply Chain to ensure Timely Supply Planning trigger and maximum Forecast accuracy
Supports pre-sales by evaluating logistics requirements, planning the Logistics and supply chain execution.
Contributes to logistics execution process to meet the CT and Delivery Operations business targets (includes monitor and control)
Manages Order Delivery Schedule with BD Supply chain, seek improvement, Chase down Supply shortages and mitigation, Provide daily/weekly updates to the CT and/Or Customers
Drive Allocation requirement for specific customer during Supply chain shortage environment
Own HW revenue Forecasting and alignment with Business controller In accordance to Execution plan and drive Risk Mitigation to achieve targets