Customer Operations Coordinator

Preferred Credit•St Cloud, MN

8h•$24 - $27•Onsite

About The Position

CUSTOMER OPERATIONS COORDINATOR Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements. SCHEDULE: Full-Time, Monday–Friday 9:00am-6:00pm CST and every third Saturday 8:00am-5:00pm CST. COMPENSATION: Starting Pay $23.50 - $26.75 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.) WHO WILL SHINE IN THIS ROLE Are you looking for an opportunity to make a meaningful impact while using your skills? PCI is seeking a Customer Operations Coordinator who is dependable, solutions-oriented, and motivated by the opportunity to support customers and team members alike. This is an exciting opportunity to grow your career in a collaborative environment, gain hands-on experience in operations, and be an integral part of a team that values service and excellence.

Requirements

High School diploma or GED or a minimum of 4 years equivalent experience in customer service, operations, or a related field.
Strong communication and interpersonal skills.
Experience in a lead-type role, including handling escalated calls and supporting team performance in a fast-paced environment.

Nice To Haves

Previous call center experience.
Prior experience in a Collections role.
At least one year of relevant operational support experience.

Responsibilities

Handles escalated customer calls, providing timely and effective resolutions.
Monitors and manages inbound and outbound dialer queues, making real-time adjustments to meet business needs.
Acts as a support presence for department employees by answering questions, assisting with issues, and guiding day-to-day processes.
Ensures agent performance and dialer compliance by reviewing call lists and schedules.
Performs opening and/or closing procedures for the building and department as scheduled.