Customer Operations Coordinator (Spanish Bilingual)
About The Position
CUSTOMER OPERATIONS COORDINATOR (SPANISH BILINGUAL) Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements. SCHEDULE: Full-Time, Monday–Friday 7:00am-4:00pm CST and every third Saturday 8:00am-5:00pm CST. COMPENSATION: Starting Pay $23.50 - $26.75 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.) WHO WILL SHINE IN THIS ROLE Are you looking for an opportunity to make a meaningful impact while using your Spanish language skills? PCI is seeking a Spanish Bilingual Customer Operations Coordinator who is dependable, solutions-oriented, and motivated by the opportunity to support customers and team members alike. This is an exciting opportunity to grow your career in a collaborative environment, gain hands-on experience in operations, and be an integral part of a team that values service and excellence.
Requirements
- High School diploma or GED or a minimum of 4 years equivalent experience in customer service, operations, or a related field.
- Bilingual fluency in Spanish and English , with strong communication and interpersonal skills.
- Experience in a lead-type role, including handling escalated calls and supporting team performance in a fast-paced environment.
Nice To Haves
- Previous call center experience.
- Prior experience in a Collections role.
- At least one year of relevant operational support experience.
Responsibilities
- Handles escalated customer calls in both English and Spanish, providing timely and effective resolutions.
- Monitors and manages inbound and outbound dialer queues, making real-time adjustments to meet business needs.
- Acts as a support presence for department employees by answering questions, assisting with issues, and guiding day-to-day processes.
- Ensures agent performance and dialer compliance by reviewing call lists and schedules.
- Performs opening and/or closing procedures for the building and department as scheduled.
Benefits
- Earn an additional $2.00 per hour for Spanish Fluency !
- Annual Discretionary Bonus
- Earned Safe & Sick Time (ESST)
- Paid Maternity & Paternity Leave
- Paid Time Off (PTO) & 8 Paid Holidays
- Donation Matching & Paid Volunteer Time
- 401(k) Match – 100% of your deferrals up to 5%
- Tuition Reimbursement & Student Loan Match Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
