Care Coordinator, Bilingual Spanish

Wellthy

1d • $26 - $29 • Remote

About The Position

As our Bilingual Care Coordinator, you will be the primary point of contact for Wellthy families across North America, guiding them through the complexities of caregiving. Your role will focus on supporting families by managing the logistics of care, building strong relationships, and prioritizing their unique care needs. Acting with a sense of urgency, you will develop comprehensive care plans and oversee the ongoing needs of families with a thoughtful and proactive approach. Whether coordinating medical appointments, researching providers, tracking medications, managing medical bills, or assisting with insurance and facility vetting, you will provide deep, consistent support throughout every step of the caregiving process. In collaboration with Care Advisers, you will ensure seamless, high-quality service, relieving families of the administrative burdens of caregiving so they can focus on what matters most—their loved ones. You will report directly to a Care Manager.

Requirements

• Bachelor’s degree required Social work, Public Health, Healthcare Administration or similar. Advanced degrees are a plus.
• Bilingual Fluency in Spanish (write, read, and speak)
• 4-6+ years of healthcare experience, specifically case management, crisis intervention (or equivalent) and coordination experience (ex: Social Work, Geriatric Case Management).
• Knowledge of and ability to navigate the healthcare sector and communicate in a way that is empathetic, easy to understand and thorough.
• Experience developing and facilitating care plans.
• Ability to take constructive feedback and become innovative in the care plan approach that uniquely supports the member.
• Adaptable and able to work efficiently while managing up to 40 care projects with care and compassion.
• To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.
• Private, with secure (not public) internet and phone access.
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating.
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space.

Nice To Haves

• Providing ongoing, hands-on support for complex healthcare situations.
• Has lived and/or worked in Mexico.
• Experience creating high-touch customer journey experience.
• More than one language is a plus.
• Proficiency with macOS systems, Zoom, GSuite, Slack, and 1Password.

Responsibilities

• Take ownership of the member-facing relationship, ensuring high-quality, timely, and thorough execution of priorities while maintaining a consistent focus on the family’s needs and goals.
• Proactively identify opportunities for process improvements that enhance care delivery, efficiency, and member outcomes.
• Lead by example in prioritizing and completing tasks with precision, balancing quick wins with long-term solutions for families.
• Address complex caregiving needs with urgency, prioritizing tasks, coordinating care, and developing tailored solutions to support families effectively.
• Anticipate challenges, adapt strategies, and contribute to internal improvements by documenting and sharing caregiving resources to enhance team effectiveness.
• Foster collaboration by supporting knowledge-sharing initiatives and working closely with Advisers to ensure seamless execution of member tasks.
• Collaborate effectively with Care Advisers, leveraging their expertise to streamline solutions and deliver seamless service to families.
• Act as a trusted partner and advocate for families, maintaining consistent communication and accountability throughout the caregiving journey.
• Provide mentorship and guidance to team members by sharing insights and best practices to foster collective improvement.
• Opportunity to represent Wellthy externally at events such as health fairs, webinars, or open enrollments, raising visibility for Wellthy’s mission and services.
• Contribute to team culture and cross-functional initiatives by collaborating with other departments and participating in workflow enhancements.

Benefits

• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees