Operations and Customer Relations Coordinator
About The Position
The Operations and Customer Relations Coordinator is a vital player on our operations team, ensuring all the moving parts come together seamlessly. If you're a super-organized individual who thrives in a fast-paced environment and loves the thrill of keeping everything on track, this role is perfect for you! You'll need top-notch communication skills, a knack for problem-solving, masterful attention to detail, and the ability to collaborate effortlessly with others. Get ready to dive in and make a real impact! This role requires candidates to reside in one of the following states: CO, TX, IL, MN
Requirements
- Time management, prioritization and multitasking abilities
- Attention to detail and accuracy
- Great problem solving skills / Process Orientation
- Strong communication and interpersonal skills
- Quick learner
- Comfort and ability to work independently in a remote environment
Nice To Haves
- Experience working in customer service preferred
- Experience in Ecommerce preferred
Responsibilities
- Entering and communicating sales orders + Sample orders in ERP + 3rd part warehouses + Chat tool
- Scheduling and coordinating pickups and deliveries with 3rd party warehouses + carriers + customers.
- Partnering with Global Finance to support customer debt management, review past-due accounts, and update orders as needed.
- Monitoring on hand inventory and allocating to orders based on priority
- Facilitating Ecommerce orders- processes and relationships- including Amazon
- Compiling customer feedback data to inform company strategy
- Partnering with Global Marketing team on company messaging
- Escalating customer feedback to the appropriate departments
- Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made
- Designing and maintaining clear operational guides to ensure consistency of operations
Benefits
- Health, Dental, Vision and Life Insurance plans
- 15 days vacation, 14 days paid holiday
- Employee share options scheme, available to all full time employees.
- 1 day paid leave to support a cause of your choice through volunteering or activism
- 401(k) retirement plan with company match
- Paid Parental leave policy
- Flexible working to meet the needs of the role
- Access to the Calm app
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
