Operations and Customer Relations Coordinator
About The Position
The Operations and Customer Relations Coordinator is a vital player on our operations team, ensuring all the moving parts come together seamlessly. If you're a super-organized individual who thrives in a fast-paced environment and loves the thrill of keeping everything on track, this role is perfect for you! You'll need top-notch communication skills, a knack for problem-solving, masterful attention to detail, and the ability to collaborate effortlessly with others. Get ready to dive in and make a real impact! This role requires candidates to reside in one of the following states: CO, TX, IL, MN
Requirements
- Time management, prioritization and multitasking abilities
- Attention to detail and accuracy
- Great problem solving skills / Process Orientation
- Strong communication and interpersonal skills
- Quick learner
- Comfort and ability to work independently in a remote environment
Nice To Haves
- Experience working in customer service preferred
- Experience in Ecommerce preferred
Responsibilities
- Entering and communicating sales orders + Sample orders in ERP + 3rd part warehouses + Chat tool
- Scheduling and coordinating pickups and deliveries with 3rd party warehouses + carriers + customers.
- Partnering with Global Finance to support customer debt management, review past-due accounts, and update orders as needed.
- Monitoring on hand inventory and allocating to orders based on priority
- Facilitating Ecommerce orders- processes and relationships- including Amazon
- Compiling customer feedback data to inform company strategy
- Partnering with Global Marketing team on company messaging
- Escalating customer feedback to the appropriate departments
- Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made
- Designing and maintaining clear operational guides to ensure consistency of operations
Benefits
- Health, Dental, Vision and Life Insurance plans
- 15 days vacation, 14 days paid holiday
- Employee share options scheme, available to all full time employees.
- 1 day paid leave to support a cause of your choice through volunteering or activism
- 401(k) retirement plan with company match
- Paid Parental leave policy
- Flexible working to meet the needs of the role
- Access to the Calm app
- Flexible CoWorking Spaces across the US
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
