Customer Operations Coordinator
About The Position
FieldTurf, a world leader in artificial turf with over 25,000 installations worldwide, is seeking a Customer Operations Coordinator to support their team. This role follows a hybrid schedule and is open to candidates based in either Calhoun, GA or Carnegie, PA. The position reports to the Regional Manager of Customer Operations. FieldTurf is part of Tarkett Sports, a company driven by an entrepreneurial spirit to find better solutions and challenge the status quo in sports construction and surfacing. The team consists of experienced experts in architectural design, full-scope construction, and a comprehensive portfolio of industry-leading sports surfacing solutions.
Requirements
- Minimum of 2 years of experience in customer service, coordination, or field operations.
- Strong computer skills, including Microsoft Office, Salesforce (CRM), and ERP systems (Syspro experience is an asset).
- Excellent communication and written skills in English.
- Proven ability to build trust, manage relationships, and resolve issues with professionalism and empathy.
- Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Collaborative team player who enjoys supporting others, solving problems, and finding creative solutions.
- Combines operational precision with a customer-focused mindset to ensure a positive experience from start to finish.
- Able to make informed decisions quickly and confidently while maintaining a high level of service.
Nice To Haves
- Syspro experience is an asset
Responsibilities
- Be the primary contact for customers within your assigned territory.
- Coordinate field operations, including scheduling service visits, coordinating technicians, and ensuring timely completion.
- Manage warranty and non-warranty requests from start to finish — quoting, approvals, scheduling and close out.
- Collaborate closely with Sales, Drafting, Project Management, Production, Logistics, Supply Chain and Installation to ensure complete alignment.
- Negotiate pricing and scheduling with vendors or contractors when needed.
- Maintain accurate and up-to-date records in Salesforce (CRM) and support finance with invoicing.
- Communicate proactively with customers to ensure satisfaction and transparency throughout the process.
- Participate in weekly WIP (Work-in-Progress) meetings, sharing updates on service progress and results.
- Continue developing product knowledge to support troubleshooting and solution-oriented discussions.
Benefits
- Medical, dental and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Life and disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
