Customer Operations Coordinator

Spindrift•Newton, MA

10d•Hybrid

About The Position

Spindrift is seeking a collaborative, detail-oriented individual to join their in-house Customer Operations team. Reporting to the Director of Customer Operations, the Customer Operations Coordinator plays a critical role in executing customer orders and fulfillment activities across Spindrift’s network. This position manages the order lifecycle from receipt through delivery and invoicing, helping ensure that orders are processed accurately and delivered on time. The Customer Operations Coordinator works closely with Sales, Supply Chain, Logistics, Finance, warehouses, carriers, and customers. The right candidate will be organized, curious, comfortable learning new systems, and able to solve problems while managing multiple priorities in a fast-paced environment. This is an opportunity to learn how a fast-growing consumer brand operates while building experience across customer operations, supply chain, logistics, sales, and finance. As part of a small, collaborative office, you will sit alongside colleagues and senior leaders in an open floor plan, giving you meaningful exposure to the business, direct access to decision-makers, and opportunities to learn beyond your immediate responsibilities.

Requirements

Bachelor’s degree in Business, Supply Chain, Operations, Logistics, or a related field preferred.
0–2+ years of experience in customer operations, order management, logistics, supply chain, or a related field. Recent college graduates are encouraged to apply but should have relevant internship or co-op experience in one or more of these areas.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Strong analytical and problem-solving skills, with a willingness to ask questions and take ownership of issues through resolution.
Clear written and verbal communication skills and the ability to collaborate effectively across teams.
Proficiency in Microsoft Excel and comfort learning new business systems.
Ability to work from Newton, MA HQ 4 days a week.

Nice To Haves

Experience with ERP systems, EDI platforms, or customer portals is helpful but not required.

Responsibilities

Manage customer orders from receipt through fulfillment, shipment, delivery, and invoicing.
Monitor and prioritize a high volume of orders across multiple fulfillment locations and customer ship-to locations.
Ensure orders are processed accurately and in accordance with customer-specific requirements and service expectations.
Proactively identify and help resolve order exceptions, fulfillment constraints, and shipment delays to minimize customer impact.
Serve as a primary operational contact for internal stakeholders and customers regarding order status, shipment execution, inventory availability, and issue resolution.
Partner with Sales and Customer teams to support customer-specific programs, product launches, and service requirements.
Coordinate customer compliance requirements, routing instructions, delivery appointments, and customer portal activities.
Support the resolution of customer claims, deductions, shortages, damages, and delivery discrepancies.
Coordinate outbound shipments with warehouses, carriers, logistics providers, and internal supply chain partners.
Monitor shipment execution and delivery performance to help ensure orders are delivered on time and in full.
Investigate and help resolve transportation, warehousing, and fulfillment issues that could affect customer service.
Build strong working relationships across Sales, Supply Chain, Logistics, Finance, and other internal teams.
Identify opportunities to improve efficiency, strengthen service levels, and reduce operational risk.
Participate in projects involving system enhancements, process improvements, and operational scalability.
Contribute ideas and recommendations as you develop greater knowledge of our customers, systems, and operations.

Benefits

Annual bonus program
Medical, dental, and vision insurance
Company-paid life insurance
401(k) retirement savings plan with a company match
Monthly cell phone allowance
Annual allowances for personal use of Spindrift products, health and wellness, professional development, and social justice education
Voluntary benefits including additional life insurance, short-term disability insurance, and long-term disability insurance
Paid parental leave, vacation, sick, personal, bereavement, community service, and holiday time
Additional work remote flexibility after one year of service
Unlimited Spindrift products and snacks in the office
Product swaps with other consumer goods brands, monthly lunches, happy hours, and community-building events throughout the year