Customer Experience / Sales Operations

PRTNR Recruiting • Dallas, TX

1d • Onsite

About The Position

A luxury lifestyle and home brand is seeking a Customer Operations & Client Experience Manager to lead the transformation and optimization of its customer experience and sales operations function across the Americas. This is a highly visible leadership role focused on elevating customer service into a true extension of the sales organization while improving systems, processes, and operational efficiencies. This role is ideal for someone who thrives in both customer-facing and operational environments and enjoys building structure, optimizing workflows, and creating elevated client experiences within a luxury or premium brand environment. The ideal candidate will bring a blend of customer experience leadership, systems expertise, project management, and operational excellence. This person will partner closely with sales, warehouse operations, and cross-functional teams while helping shape the future structure of the department during a critical growth phase and ERP implementation. The role will support both retail and wholesale business needs while ensuring a seamless customer experience across all touch points. This is an exciting opportunity to join a growing luxury brand in a highly impactful role with the ability to shape processes, improve operations, and build a world-class customer experience function from the ground up.

Requirements

• 3–5+ years of experience in customer operations, customer experience, sales operations, or client services
• Experience working with ERP systems, implementations, or system migrations required
• Ability to work cross-functionally and communicate effectively across departments
• Strong client-facing communication and relationship management skills
• Experience supporting both wholesale and retail business channels
• Highly organized, proactive, detail-oriented, and solutions-driven

Nice To Haves

• Management experience within luxury, premium, fashion, beauty, home, hospitality, or related industries preferred
• Strong operational mindset with experience optimizing systems and processes
• Understanding of EDI systems and operational workflows strongly preferred

Responsibilities

• Lead the transformation and optimization of the customer experience and sales operations function.
• Elevate customer service into a true extension of the sales organization.
• Improve systems, processes, and operational efficiencies.
• Build structure, optimize workflows, and create elevated client experiences.
• Partner closely with sales, warehouse operations, and cross-functional teams.
• Shape the future structure of the department during a critical growth phase and ERP implementation.
• Support both retail and wholesale business needs.
• Ensure a seamless customer experience across all touch points.
• Lead teams, implement structure, and improve service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed