Customer Operations and Safety Support
About The Position
We are seeking a professional, customer-focused Autonomous Shuttle Attendant to support daily operations for an on-demand autonomous ride-hailing service. In this role, you will serve as a key point of contact for riders by ensuring safe, efficient, and welcoming transportation experiences. The ideal candidate is calm under pressure, highly communicative, safety-oriented, and experienced in customer-facing environments. This position requires strong interpersonal skills, attention to detail, and the ability to manage service disruptions with professionalism and empathy.
Requirements
- Minimum 2 years of experience in customer service, retail, hospitality, transportation, or another customer-facing role
- Excellent verbal communication and interpersonal skills
- Strong customer-service mindset with a commitment to positive rider experiences
- Ability to remain calm and professional in high-pressure situations
- Detail-oriented with the ability to follow established procedures and safety protocols
- Proactive, dependable, and resourceful team player
- Comfortable using communication platforms such as Slack
Nice To Haves
- Experience with conflict resolution or de-escalation techniques preferred
Responsibilities
- Uphold a safety-first, inclusive, and open-communication culture
- Greet passengers and provide a warm, welcoming rider experience
- Authenticate riders using badge scanning systems
- Coordinate and hail autonomous vehicles between locations
- Communicate with cross-functional operations teams through Slack and vehicle communication channels
- Perform light crowd control and assist with rider flow management
- Provide timely service updates and disruption communications
- Assist passengers during service interruptions or emergency situations
- Follow operational protocols and procedures accurately
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
